ICT Assistant Project Manager

Imperial London Hotels; Camden Town; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading hospitality group in Camden Town is seeking an ICT Assistant Project Manager to support IT projects and enhance guest experiences. The role involves collaboration with multiple stakeholders and management of project timelines. Ideal candidates will have 3+ years of experience in IT, strong technical knowledge, and excellent communication skills. This position offers a range of benefits including holidays and staff discounts.

Benefits

28 days holiday increasing with service

Discounted dry-cleaning

50% discount at hotels

Employee Assistance Programme

Qualifications

• 3+ years of experience in IT support or project coordination.
• Strong technical knowledge of hardware and software.
• Excellent problem-solving and organizational skills.
• Ability to explain technical concepts to non-technical stakeholders.
• Desirable: 5+ years in project management or ICT leadership roles.

Responsibilities

• Support the Technical Project Lead in delivering IT projects.
• Assist in planning and execution of IT projects.
• Collaborate with stakeholders to define project goals.
• Manage project timelines and budgets.
• Ensure compliance with data privacy regulations.

Skills

IT support experience

Technical knowledge

Problem-solving skills

Communication skills

Proactive and adaptable

Education

Bachelor's degree in Computer Science, IT, Engineering, or related field

Tools

Azure

AWS

Agile

PRINCE2

ITIL

Job description

Overview

Are you passionate about leveraging technology to transform the hospitality industry? Do you thrive in solving complex challenges with innovative IT solutions? Are you ready to lead impactful projects that enhance guest experiences and operational efficiency? If so, we want you to join our dynamic IT team at Imperial London Hotels! Based at our office near Russell Square, you’ll play a pivotal role in driving technology projects that power our family-run hotel group, renowned for its 185-year legacy of excellence. As an ICT Assistant Project Manager, you’ll collaborate with cross-functional teams, manage stakeholder relationships, and deliver cutting-edge IT solutions to support our seven Bloomsbury-based hotels. This is your chance to lead transformative projects, from cloud infrastructure to guest-facing digital platforms, in a fast-paced and rewarding environment.

Responsibilities

• Support the Technical Project Lead in delivering high-impact IT projects across our hospitality operations.
• Combine technical expertise, leadership, and a customer-centric approach to ensure successful project outcomes.
• Support the planning, execution, and delivery of IT projects, including Property Management Systems (PMS), Point of Sale (POS), CRM, mobile apps, and smart room technologies.
• Collaborate with stakeholders (e.g., operations, front office, F&B, marketing) to define project goals and technical requirements.
• Assist in managing project timelines, budgets, and deliverables, ensuring alignment with business objectives.
• Coordinate with vendors and external partners for system deployments, upgrades, and maintenance.
• Ensure compliance with data privacy regulations (e.g., GDPR) and cybersecurity standards.
• Provide technical support, troubleshoot issues, and maintain systems, including 24/7 on-call coverage when required.
• Develop and maintain system support documentation, procedures, and metrics to drive continuous improvement.
• Act as a proactive consultant to IT management and operations teams, identifying opportunities to optimize technology use.
• Mentor and train hotel IT staff and business users on new systems and processes.
• Stay ahead of industry trends, evaluating and implementing technologies that support business goals.
• Build strong inter-departmental relationships to ensure seamless IT support and project delivery.
• Actively participate in team meetings to enhance ICT service delivery.
• Support ad hoc departmental and hotel-wide initiatives aligned with Imperial London Hotels' standards.
• Uphold departmental SOPs and brand standards in all activities.

Qualifications and Skills

• Proven experience (3+ years) in IT support or project coordination, ideally in hospitality or a fast-paced environment.
• Strong technical knowledge of hardware, software, and network troubleshooting.
• Excellent problem-solving and organizational skills.
• Clear and confident communication, with the ability to explain technical concepts to non-technical stakeholders.
• Proactive, adaptable, and able to thrive in a dynamic environment.
• Desirable: 5+ years of experience in technical project management or ICT leadership roles.
• In-depth knowledge of ICT systems, including cloud platforms (e.g., Azure, AWS), networks, and enterprise applications.
• Familiarity with project management methodologies (e.g., Agile, PRINCE2, PMI).
• Experience managing vendor relationships and multiple projects simultaneously.
• Relevant certifications (e.g., PMP, PRINCE2, ITIL, Agile/Scrum) are highly desirable.
• Bachelor's degree in Computer Science, IT, Engineering, or a related field.

What’s in it for you

• 28 days holiday, increasing with length of service up to 33 days (including bank holidays).
• Access to ILH Training Academy programmes, apprenticeships and supported study scheme.
• Access to Holiday Purchase Scheme.
• Complimentary uniform dry-cleaning; discounted dry-cleaning on personal items.
• Access to an interest-free Season Ticket Loan or Travelcard Loan.
• Team member flat rate discount & 50% discount to friends and family at any of our hotels.
• 50% discount at ILH's nine food and beverage outlets.
• Access to coffee and beverage discounts at Blooms Café – £1.50 per beverage.
• Access to an employee funded Health Cash Plan.
• Access to local Bloomsbury London discounts (e.g., bowling and restaurant outlets).
• Access to Early Pay – instantly access a portion of the pay you've already earned.
• Access to shopping discounts across several high-street brands and online retailers.
• Access to salary sacrifice schemes (e.g., nursery care, cycle to work & technology).
• Access to mental health first aiders and well-being support.
• Access to our Employee Assistance Programme by Hospitality Action.