Ict Apprentice Technician

Bromsgrove District Council; West Midlands Combined Authority; On-site; GBP 18,000 - 24,000; Full time

Job summary

Bromsgrove District Council is offering an Azure Cloud Support Specialist apprenticeship designed to build cloud capabilities within organisations. As part of this programme, apprentices will gain significant hands-on experience in support and maintenance, alongside valuable industry-recognised qualifications. This role has significant growth potential in technology careers, with a focus on Azure and Microsoft services, aligned with the demand in the tech job market.

Benefits

Gain industry-recognised qualifications

Hands-on experience with cloud technologies

Support from experienced professionals

Qualifications

• Learn on-premise and cloud-enabled technologies and services.
• Assist in the design, planning, installation, maintenance of PCs.
• Provide support and maintenance of desktop applications.

Responsibilities

• Undertake routine support, maintenance, and troubleshooting.
• Work with the ICT Technician to keep the ICT inventory current.
• Provide support to users of the dial-in and remote access services.

Skills

Support

Troubleshooting

Performance Monitoring

Customer Service

Education

Azure Fundamentals Qualification

Microsoft 365 Fundamentals Qualification

Tools

Microsoft Azure

Microsoft 365

Windows 10

AWS

Linux

PowerShell

Job description

Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has its own distinct aims, political priorities, customer needs, demographics, and commitment to equality and diversity.

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

• Undertake routine support, maintenance, and troubleshooting of all hardware and software connected to the corporate network in line with agreed procedures.
• Undertake performance monitoring of all hardware and software connected to the corporate network in line with agreed procedures.
• Work with the ICT Technician to ensure the ICT inventory is kept current and is updated in line with agreed standards.
• Provide support to users of the dial-in / remote access services.
• Undertake fault-finding and fault resolution within agreed timescales, ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
• Assist in the design, planning, installation, maintenance, and smooth operation of PCs and peripherals.
• Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft's Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and connect 300,000 to tech job opportunities.

QA's Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux, and PowerShell

Tools and technologies learned: Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Days and shifts to be confirmed.