ICT Apprentice

Exeter College ApprenticeshipsOriginal Style; Exeter; On-site; GBP 16,000 - 20,000; Full time

Job summary

A reputable tile manufacturer in Exeter seeks an ICT apprentice to provide user support and maintain systems. The role involves logging and resolving technical issues, managing user accounts, and collaborating with experts. Ideal candidates will have strong interpersonal skills and enthusiasm for IT. The apprenticeship offers a pathway to a full-time position upon completion.

Qualifications

• Strong people skills for supporting userbase.
• Enthusiasm for IT and a motivation to develop skills.

Responsibilities

• Logging, categorising, investigating and resolving technical issues.
• Maintenance and cleansing of the Active Directory database.
• Supporting the company’s Business Management System and POS applications.
• Troubleshooting connectivity issues and supporting remote workers.
• Provisioning and roll-out of new devices.

Skills

Strong people skills

Enthusiasm for IT

Education

Level 3 Information Communication Technician apprenticeship

Job description

You will be part of a multi-disciplined team, acting as a first point of contact for the support of applications and ICT infrastructure for the internal userbase. Working within the ICT team you will respond to incoming support requests via the companies Service Desk application or telephone. Thereafter you will be responsible for initial investigation, qualification and categorisation all support tickets. You will apply known fixes where available, escalating to 2nd and 3rd line specialists or application developers for guidance and assistance where necessary.

MAIN RESPONSIBILITIES:

• Logging, categorising, investigating and resolving technical issues raised by the userbase.
• Maintenance and cleansing of the Active Directory database, creating new user accounts, password resets, maintaining permissions and removing obsolete objects.
• Supporting the company’s Business Management System, POS application and line of business applications.
• Supporting the Company’s Remote Desktop infrastructure, troubleshooting logons and the desktop environment.
• Troubleshooting connectivity issues and supporting remote workers.
• Provisioning and roll-out of new devices (laptops, smart phones, thin clients, POS clients and warehouse scanning equipment).
• You will have a security first mindset, supporting and assisting the patch management program and ensuring that all configuration and permissions applied comply with ICT security best practices.
• Collaborating with subject matter experts to expand knowledge and skills.

Hours: 37.00 per week

About the employer: Original Style has celebrated over 30 years as a successful tile manufacturer, importer and distributor and is a leading global tile supplier with a strong presence in 48 countries worldwide.

Requirements and Prospects: Strong people skills, you will enjoy helping people and gain satisfaction from resolving issues.

• An enthusiasm for IT with a motivation to develop your skillset and adopt new technologies.

Upon successful completion of the apprenticeship, we would hope to offer the candidate a full-time position within Original Style. You will attend Exeter College one day a week (during term time) from February/March working towards your Level 3 Information Communication Technician apprenticeship.

We are an equal opportunities employer and welcome applications from all qualified candidates.