ICQA Area Manager

Amazon Jobs; Hinckley; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading e-commerce company in Hinckley is seeking an ICQA Area Manager to oversee inventory control and quality assurance. The ideal candidate will lead a team, ensure operational compliance, and be proficient in data analysis. This position requires a bachelor's degree and strong leadership skills in a dynamic environment. Competitive salary and benefits offered.

Qualifications

• Bachelor’s degree required.
• Fluent in MS Office suite, especially Excel.
• Strong analytical and mathematical skills.

Responsibilities

• Lead a team in Inventory Control/Quality Assurance.
• Support safety compliance and ensure a safe work environment.
• Conduct shift planning and assign work accordingly.
• Analyze customer complaints and develop action plans.

Skills

Analytical abilities

Knowledge of Lean and Six Sigma

Proficiency with MS Office, especially Excel

Education

Bachelor’s Degree in operations management or equivalent

Job description

Do you aim to have a dynamic impact on the world? Are you up for creating solutions and solving tomorrow’s problems today? Then we have the opportunity for you!

Overview

We are looking to hire an ICQA Area Manager to be part of our fulfilment centre Inventory Control and Quality Assurance (ICQA) team. Our fulfilment centres sit at the heart of Amazon’s rapidly growing operations network: they are where we manage our fast-moving inventory. In each fulfilment centre, our teams stow deliveries, pick products, package them up and ship them out; each of these groups have played their part in taking us where we are today.

These fulfilment centres are fast-paced and high reward environments, where adherence to policies and procedures is key. We need the right type of leader to ensure that we deliver as reliably as ever to our customers, while making sure our teams deliver on customer obsession.

Key job responsibilities

• Lead and supervise a team of hourly associates in Inventory Control/Quality Assurance operations within the fulfilment centre.
• Support safety programs and compliance to ensure a safe work environment for all associates.
• Coordinate inventory control maintenance and random counts in accordance with network count strategies, ensuring compliance and consistency with SOX.
• Measure quality, inventory integrity, and accuracy while providing proactive feedback to the operations management team.
• Conduct shift planning and forecasting, alongside assigning and directing work.
• Plan for and identify root causes of inventory deviation, via cause and effect analysis.
• Support network-wide fulfilment & operations-focused quality initiatives.
• Review and analyse customer complaints and process defect data, followed by development of corresponding action plans to reduce future incidents.
• Drive process improvements and develop team members’ ability to keep pace with our rapid growth, while motivating others and reducing employee turnover.
• Appraise the performance of team members; developing, rewarding and coaching employees.

Qualifications

• Bachelor’s Degree from an accredited university or equivalent experience in operations management.
• Fluent user of the entire MS Office suite, especially Excel.
• Advanced proficiency in local language.
• Strong analytical abilities, including proficient mathematical and data analysis skills.
• Able to swiftly pick up new software systems and data analysis tools.
• Knowledge of and experience with Lean and Six Sigma methodologies and techniques.

Equal opportunity and privacy

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Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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