Ice Cream Grocery.com Account manager

Unilever; Kingston upon Thames; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic Grocery.com Account Manager to lead their ice cream business online. This role involves managing key grocery accounts, developing customer relationships, and driving digital growth through data-driven strategies. You'll collaborate with various stakeholders to enhance performance and implement successful marketing plans. Join a company committed to sustainability and innovation, where your contributions will make a significant impact in the fast-paced world of digital commerce. Embrace the opportunity to thrive in a flexible and inclusive environment that values diversity and personal growth.

Benefits

Annual Bonus

Subsidised Gym Membership

Discounted Staff Shop

Shares

Flexible Working Options

Qualifications

• Experience in customer management from a previous account or category management role.
• Passion for digital commerce with proven ability to track eCom performance.

Responsibilities

• Manage P&L for top grocery accounts, driving sales growth and profitability.
• Build collaborative relationships with key grocery stakeholders to enhance performance.

Skills

Customer Management

Digital Commerce

Data-Driven Decision Making

Stakeholder Management

Retail Media Strategy

Education

Bachelor's Degree

Tools

Digital Marketing Tools

Job description

Job Title: Ice Cream Grocery.com Account Manager

Location: Kingston Head Office

JOB PURPOSE

We are looking for a passionate and high-performing Grocery.com Account Manager to lead and accelerate Unilever’s Ice Cream Grocery.com business. As the ice cream grocery.com account manager you will lead our Tesco, Sainsbury’s, Morrisons, Asda, and Waitrose .com businesses and, in conjunction with our Senior Account Managers, be responsible for their online business performance and customer relationships.

Key focus areas for this role are:

• Serve your customer– You will lead the Customer/Unilever relationship for ice cream .com grocery with a focus on developing excellent customer relationships.
• Shopper first– You will grow categories through insight and data-driven decision making.
• Drive digital– You will be able to talk Digital with confidence.
• Better deal– The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the .com Joint Business Plans forward.
• Build the base– Through category-based selling to improve space, distribution, range & Point of Sale for your business.

RESPONSIBILITIES

• P&L responsibility for the .com element of our Top 5 grocery accounts, including the delivery of key metrics (sales growth, market share, profitability).
• Build collaborative, independent & multi-functional relationships with key grocery stakeholders (buyers, category, insights, merchandisers etc) to become a trusted supplier partners in .com.
• Build and negotiate an effective .com first Retail Media strategy and joint business plans across all Top 5 customers, with a focus on media spend and ROI.
• Development and implementation of successful marketing plans based on brand and customer priorities.

ALL ABOUT YOU

• Evidence of successful customer management, ideally from a previous or current customer facing role in either account or category management.
• Relevant digital/ecom/quick commerce experience, with a passion for digital commerce and demonstrable ability to understand and effectively track performance of the eCom business to identify positive growth opportunities.
• Must have an ability to navigate the organisation cross-functionally and manage key stakeholders across the business on performance.
• Can demonstrate an understanding of the key levers to win in eCom (Retail Media, Activation, Agencies, Brand teams) and can contribute individually and as part of a wider team to drive

NOTES

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Ben & Jerry’s, Magnum, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’

Location

In June 2020 we announced our plan to consolidate a number of Unilever’s offices across the South East of England into a new Unilever campus in Kingston-upon-Thames in or around early 2025. However, on the 08 August 2024 we announced to our existing staff our proposal to retain our central Head Office in London, 100 Victoria Embankment (“100VE”) until our lease expires in 2027. As a result of this new proposal, we will be consulting with our existing staff, and new joiners who join during this period of consultation at 100VE, on the proposal made in August 2024. During consultation we will clarify the future location of each team and function. This means your role will either be based in 100VE until 2027 or in Kingston-Upon-Thames from early 2025. As we are yet to commence consultation on the proposal you agree, until such a time when consultation has concluded, your normal place of work as set out in the enclosed Statement of Terms & Conditions will be 100VE. You agree that on the conclusion of the consultation your place of work will be 100VE or 100VE until early 2025 and then Kingston-upon-Thames ("the locations") and you will be notified of which of the locations will be your place of work after that consultation ends.

What We Offer

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all.

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self. To find out more, including about our Employee Resource Groups, please click here Equity, Diversity & Inclusion at Unilever | Unilever.

Recruitment Fraud

Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money.In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate.

How is Unilever tackling this?

Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down.

What can I do?

If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat.

Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!