ICC Senior Hub Coordinator (Carlisle & District ICC)

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Carlisle is seeking an experienced ICC Senior Coordinator to manage hub operations and implement service improvements. The role involves staff management, services scheduling, and triaging patient referrals effectively, ensuring high-quality healthcare provision. Flexibility for cross-cover in various locations may be required. Competitive benefits and NHS pension scheme offered.

Benefits

27-day holiday scheme

Flexible working scheme

Competitive NHS pension

Access to NHS discounts

Employee Assistance Programme

Qualifications

• Experience in managing staff and health care systems.
• Ability to implement service improvements.
• Skills in staff rostering and training identification.

Responsibilities

• Manage the day-to-day running of the ICC Hub.
• Oversee staff rostering for service coverage.
• Support referrals triage in line with SOPs.

Skills

Staff management

Navigating health care systems

Service improvements

Triage referrals

Flexibility

Job description

Overview

Carlisle & District ICC is looking for an experienced administrator who can confidently manage staff and navigate health care systems. You will manage the day to day running of the ICC Hub as well as implement service improvements. You will also be responsible for staff rostering to ensure adequate service coverage during agreed opening hours, identifying training needs and ensuring that training and staff development is carried out. You will ensure systems and processes are in place to triage referrals in line with Standard Operating Procedures, while supporting the ICC Hub Team to identify referrals needing an immediate response and direct these referrals to the appropriate clinician.

You will work alongside key stakeholders to ensure all patient referrals are dealt with in a timely manner and, where appropriate, patients are signposted to other services. You may be required to provide cross cover for other ICC Hubs, which may involve working in different ICC Hubs as needed.

Role Details

The ICC Senior Coordinator will work alongside the Brampton Senior Hub Coordinator to manage day to day running of the ICC Hub and implement service improvements. The Senior Coordinator will also be responsible for staff rostering to ensure adequate service coverage during agreed opening hours and for identifying training needs and ensuring training and staff development is carried out. The Senior Coordinator will ensure systems and processes are in place to triage referrals in line with Standard Operating Procedures, while supporting the Hub Team to identify referrals needing an immediate response and direct these referrals to the appropriate clinician.

You will be required to work with key stakeholders to ensure all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services. You should be flexible and able to provide cross cover for other ICC Hubs, which may require working in different ICC Hubs as and when required.

Working Hours

Part time hours considered, Monday to Friday 08:00–18:30. You will also be on a roster for weekend working 08:00–16:00.

About NCIC

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Principles

Our 5 key principles demonstrate our belief in the delivery of safe, high quality care every time:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Application and Eligibility

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Important Information

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or with strict firewall settings please ensure the following: Junk Mail is checked regularly.

Disclosure And Barring Service

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect. The changes mean that youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure. The multiple conviction rule has been removed, meaning that if an individual has more than one conviction, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and how you can disclose criminal record information to a prospective employer.

• Nacro Tel: [phone], or email
• Unlock Tel: [phone], email or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children. Therefore, if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as Amended), the successful candidate(s) will be subject to a Criminal Records Check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction.

DBS Costs

• Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
• Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.

As part of one of the largest employers in the UK, NCIC future employees will have access to the following benefits.

• A lease car may be available for this position; further details will be provided upon appointment if applicable.
• 27-day holiday scheme rising to 33 after 10 years
• Flexible working Scheme
• Excellent opportunities for development
• Competitive NHS Pension scheme
• Access to NHS discounts with retailers and leisure companies
• EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability.

Other identifiers: LNKD1_UKTJ