ICC Hub Coordinator Carlisle & District ICC

Integrated Care System; Carlisle; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in North Cumbria is seeking an ICC Hub Coordinator to support community health services. The role requires excellent communication skills and previous office experience. This is a full-time position based in Carlisle, with opportunities for growth and flexible working hours. Salary ranges from £24,937 to £26,598 per year. The organization emphasizes high-quality patient care and offers various employee benefits.

Benefits

Free parking

27-day holiday scheme rising to 33

NHS discounts

Qualifications

• Able to demonstrate previous office experience.
• Experience of working in health or social care environments.
• Able to work without direct supervision.

Responsibilities

• Develop and maintain administrative systems for community services.
• Participate in a rota to provide cover during specified hours.
• Work as part of a multi-disciplinary team ensuring seamless service delivery.

Skills

Communication skills

Office administration experience

Flexibility

Education

GCSE Maths and English or equivalent

NVQ2 in Business Admin or equivalent

ECDL or equivalent

Tools

Microsoft Office

Electronic management information systems

Job description

Go back North Cumbria Integrated Care NHS Foundation Trust

ICC Hub Coordinator Carlisle & District ICC

The closing date is 19 August 2025

ICC Hub Coordinator Carlisle & District ICC - Full time (37.5 hour).

Are you passionate about patient care and helping patients to remain in their own homes and prevent hospital admissions?

We are seeking to appoint passionate and enthusiastic ICC Hub Coordinator's to support our teams and service users within the Community Health Services for Nursing and Therapy based at Hilltop Heights, Carlisle or Brampton Community Hospital.

Free parking available.

Our service currently operates 08:00 to 19.00 Monday - Friday and 08:00- 16:00 at weekends and bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

Therefore the post requires the candidate to be fully flexible and able to cover all shifts. Shift lengths are 7.5 hours per day.

This service also operates on weekends and Bank Holidays- enhancements are paid when working these days.

There are 8 ICC Hubs in total in Cumbria of which you will be expected to cover from time to time (Travel/ Mileage will be paid).

Main duties of the job

As an Administrator in a Multi-disciplinary team, work with other administrators and health and social care professionals to develop the ethos of multi-disciplinary, integrated care and seamless services ensuring that patient care is delivered to highest possible standard.

As an Administrator working under the general direction of the Senior Hub Coordinator undertake a range of of administrative duties. Develop and maintain administrative systems, procedure and records to enable the team to deliver effective community services and to ensure that the office environment is safe, appropriately maintained and equipped.

You will be required to participate in a rota to provide cover between 08:00 and 19.00 Monday to Friday, 08:00 to 16:00 at Weekends and Bank Holidays. There is an aspiration that the hub operating hours will extend to working 08:00-20:00 at some point in the future.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':

Being a clinically led organisation

Quality and safety at the heart of our Trust

A positive patient experience every time

A great place to work

Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:

• Junk Mail is checked regularly

Disclosure and Barring Service:

On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.

The changes mean that:

• youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
• the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.

If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.

Unlock Tel: [phone], email [e-mail] or complete the online form on the Unlock website

The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:

Please note the cost of the DBS check has increased from 2nd December 2024

Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over following 4 months or one off payment.

Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over following 4 months or one off payment.

As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.

A lease car may be available for this position; further details will be provided upon appointment if applicable.

27-day holiday scheme rising to 33 after 10 years

Access to NHS discounts with retailers and leisure companies

EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems

These schemes are subject to availability

Person Specification

Qualifications

• GCSE Maths and English or equivalent
• NVQ2 in Business Admin or equivalent relevant business subject
• ECDL or equivalent

Experience

• Able to demonstrate previous office experience
• Able to demonstrate experience of regular working with electronic management information systems,
• Able to demonstrate ability to work without direct supervision
• Able to demonstrate experience of telephone and electronic communication within own job and with external organisations
• Experience of health or social care environments

Knowledge

• Able to demonstrate understanding of office procedures and relevant statutory regulations
• Able to demonstrate working knowledge of Microsoft Outlook and Microsoft Office
• Able to demonstrate understanding of issues related to confidentiality.
• General understanding of relevant legislation e.g. Data Protection, Health and Safety
• Familiarity with patient administration systems
• Knowledge of health and social care systems across Cumbria
• Able to demonstrate excellent written, verbal communication skills, polite and tactful telephone manner
• IT skills including word processing, spreadsheets, data capture and processing, desktop publishing
• Flexible and versatile approach to meet the needs of the service and environment.
• Able to work alone and as part of a team
• Proactive and positive attitude to problem solving
• Proactive and positive attitude to change
• Diligent and motivated

Personal Circumstances

• Able to travel independently
• Able to work 7 days per week 08:00 to 20:00
• Able to work at different locations to provide holiday/sickness/vacancy cover

Other Requirements

• Promotes equality and value's diversity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

North Cumbria Integrated Care NHS Foundation Trust

Address

Carlisle Network Hilltop Heights or Brampton Community Hospital

£24,937 to £26,598 a yearPer annum pro rata

Contract

Permanent

Working pattern

Full-time,Part-time

Reference number

262-A-24-6640364-E

Job locations

Carlisle Network Hilltop Heights or Brampton Community Hospital