IBK Client Transitions VP

Barclays; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Barclays in London is seeking a Client Deal Services Team Lead for a high-profile, front-office-embedded role supporting client outreach, document collection, onboarding case coordination and process optimisation.

The role covers Corporate & Investment Bank onboarding, lifecycle management, and coordinating across Front Office, Operations, Product and support functions to drive complex client journeys from initiation to readiness.

Qualifications

• Experience with CIB onboarding and client lifecycle management.
• Ability to coordinate Front Office, Operations, Product and support functions.
• Proven experience leading onboarding execution and deal coordination.
• Strong organisational skills to manage multiple workstreams and deadlines.
• Experience with process design, continuous improvement and change initiatives.

Responsibilities

• Support Wholesale Onboarding initiatives including KYC processing, reviewing, reporting and issue resolution.
• Collaborate with clients/front office to collect CDD evidence for onboarding or refresh.
• Coordinate with various bank teams to align Wholesale Onboarding processes.
• Identify areas for improvement and provide recommendations for change.
• Develop and implement onboarding procedures and controls to mitigate risks.
• Create reports and presentations on onboarding performance for senior stakeholders.
• Monitor industry trends to implement best practices in Wholesale Onboarding.
• Participate in projects to improve onboarding efficiency and effectiveness.

Skills

CIB onboarding experience

Stakeholder management

Onboarding coordination

Deal coordination

Risk and controls

Process improvement

Leadership

Job description

Join us as a Client Deal Services Team Lead, this is a high-profile role for a newly formed Client Deal Services team, fully embedded with the Front Office Investment Bank business, supporting client outreach, document collection, onboarding case coordination, and process optimisation.

The specific area that will be covered is Corporate and Investment Bank (CIB) therefore product knowledge is equally as important as a previous onboarding experience.

To Be Successful In This Role You Will Have

• Demonstrated experience working with CIB clients, with strong communication and internal and external stakeholder management skills.
• An understanding of banking products and services, client onboarding and lifecycle management processes, with proven experience coordinating teams across Front Office, Operations, Product, and support functions to drive complex client journeys from initiation through to client readiness.
• Demonstrated experience leading teams responsible for onboarding execution, deal coordination, and client readiness in a fast-paced, deadline-driven environment, managing competing priorities while maintaining a robust focus on risk and control.
• Exceptional organisational and coordination skills, with the ability to manage multiple workstreams simultaneously and ensure delivery against critical deal and client timelines.
• Proven experience in process design, continuous improvement, and business change initiatives - partnering with global teams and third-party vendors to simplify processes and embed new ways of working to achieve business and operational outcomes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is located in London.

Purpose of the role

To support Wholesale Onboarding with day-to-day processing, reviewing, reporting, and issue resolution.

Accountabilities

• Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
• Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
• Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
• Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
• Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
• Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
• Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
• Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.

Vice President Expectations

• To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalated breaches of policies/procedures..
• If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others..
• OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..
• Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.
• Manage and mitigate risks through assessment, in support of the control and governance agenda.
• Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.
• Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.
• Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.
• Adopt and include the outcomes of extensive research in problem solving processes.
• Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.