IBA Manager

Harrison Holgate; Greater London; On-site; GBP 54,000 - 66,000; Full time

Job summary

Harrison Holgate in London is seeking an IBA Manager to own the end-to-end control and governance of Insurance Broking Accounts (IBA). This hands-on leadership role protects client money compliance, strengthens controls and ensures consistent service across onshore and offshore teams.

You will partner with senior stakeholders across finance, operations and risk to drive performance, establish KPIs/SLAs and deliver robust reporting to the Board.

Qualifications

• Proven experience managing IBA and client money in MGA/Lloyd's environment.
• Strong knowledge of FCA client money rules (CASS 5).
• Experience leading multi-location/offshore teams.
• Reconciliation, treasury and cash management expertise.
• Familiarity with policy administration and accounting systems (Global XB).
• Professional qualification (ACII/CII).

Responsibilities

• Lead IBA end-to-end, ensuring client money is managed in line with CASS 5 and treasury policy.
• Manage daily cash and banking cycle across currencies and relations.
• Oversee trust accounts and segregation of client money.
• Perform bank reconciliations with rigorous review and investigations.
• Improve cash collection and monitor bad debt provisions and uncollected commissions.
• Maintain client money control framework and resolve shortfalls.
• Coordinate with auditors/regulators on IBA, cash and banking matters.
• Produce MI on cash, banking and IBA for leadership and Board.
• Lead onshore and offshore teams, setting KPIs/SLAs and standards.

Skills

Cash management

Team leadership

Regulatory compliance

Multi-location leadership

Accounting systems

Education

ACII/CII

Tools

Global XB

Job description

IBA Manager

Finance & Accountancy

London

£60,000

Reference: HH/RF-14270

IBA Manager (Insurance Broking Accounts)

Overview

Join a growing underwriting management function in London and take ownership of the end-to-end control, governance and day-to-day operational management of Insurance Broking Accounts (IBA). This is a hands-on leadership role where you’ll protect client money compliance, strengthen controls, and drive consistent service delivery across onshore and offshore teams—while partnering closely with senior stakeholders across finance, operations and risk.

Key Responsibilities

• Lead the IBA function end-to-end, ensuring client, insurer and broker money is handled in line with regulatory client money rules (including FCA CASS 5) and internal treasury policy
• Manage the daily cash and banking cycle: receipts, payments, premium collection, claims payment runs and return premiums across multiple currencies and banking relationships
• Oversee designated and non-statutory trust accounts and maintain appropriate segregation of client money
• Ensure timely, accurate bank reconciliations across IBA and operational accounts, with strong review/sign-off and prompt investigation of reconciling items
• Monitor and improve cash collection performance, including Unmatched Cash, bad debt provision, uncollected commission and paid Bdx monitoring
• Maintain and enhance the client money control framework, including completion of statutory client money calculations and resolution of shortfalls/surpluses
• Act as a key point of contact for auditors, regulators and internal compliance on IBA, cash and banking matters
• Produce clear management information on cash, banking and IBA performance for senior leadership and the Board
• Lead, develop and coordinate onshore and offshore teams, setting KPIs/SLAs and ensuring consistent standards, documentation and controls across locations

Must Have Experience

• Proven experience managing IBA, client money, and cash/banking operations within an MGA, broker, insurer or Lloyd’s market environment
• Strong working knowledge of FCA client money rules (CASS 5)
• Experience leading teams across multiple locations, including offshore or outsourced operations
• Strong reconciliation, treasury and cash management control expertise
• Experience with policy administration and accounting systems (e.g. Global XB)
• Professional qualification (e.g. Cert CII/ACII)

About Us

As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance...

Find Us

Harrison Holgate
34 Lime Street
London
EC3M 7AT
020 7702 0200
[e-mail]