IBA Account Handler

Howden Group Holdings; London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A global insurance company in London is seeking an IBA Account Handler to join their team. This hybrid role focuses on resolving queries and reconciling accounts while supporting KPI achievement. The ideal candidate will demonstrate strong communication skills and proficiency in Microsoft Office. This 12-month contract offers the opportunity for career development within a diverse and supportive environment.

Qualifications

• Intermediate proficiency in Microsoft Office applications is required.
• Strong verbal and written communication skills.
• Capability to manage oneself and take initiative.

Responsibilities

• Reconcile receipt of funds within agreed timeframes.
• Assist with account reconciliations to markets and clients as needed.
• Provide prompt and efficient resolution of queries.

Skills

Proficiency in Microsoft Outlook, Word, and Excel

Strong interpersonal and communication skills

Ability to self-manage and show initiative

Tools

Acturis

Job description

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Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

The Role

As ourIBA Account Handler, you will join an established and highly encouraging team, responsible for clearing outstanding balances and resolving queries on assigned accounts or activities.

This role supports the achievement of Key Performance Indicator targets, ensures accurate record-keeping, and contributes to the overall success of the business by working within established controls and procedures. It’s an ideal opportunity for someone looking to deepen their experience in accounts.

Contract & Working Arrangement

This is a12-month contractposition. The role ishybrid, requiring at least2 days per weekin our Milton Keynesoffice.

What You’ll Be Doing

Reconcile receipt of funds within agreed timeframes and identify/query any unallocated cash items.

Assist with account reconciliations to markets and clients as needed.

Seek all outstanding accounts appropriately.

Support the review and processing of IBA payment requests.

Escalate issues for resolution or direction in line with policies and procedures.

Monitor and collect funded balances.

Ensure timely and accurate completion of all processes.

Resolve queries promptly and efficiently, in line with agreed service levels.

Build positive relationships with Business Divisions, Suppliers, and Markets.

Liaise with auditors as needed to support annual reporting.

Who We’re Looking For

Proficiency in Microsoft Outlook, Word, and Excel (intermediate level).

Strong interpersonal and communication skills (verbal and written).

Excellent interpersonal skills with the ability to self-manage and show initiative.

Familiarity with insurance broking platforms such as Acturis is helpful but not crucial.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

Our successes have all come from someone brave enough to try something new

We support each other in the small everyday moments and the bigger challenges

We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Fixed Term Contract (Fixed Term)