IAM Process Optimization Specialist

Smartedge Solutions; Manchester; On-site; GBP 70,000 - 100,000; Full time

Job summary

Smartedge Solutions in the United Kingdom is seeking a Transformation professional to lead process optimisation in the Identity and Access Management space. You will establish a Current Process Map Repository, coordinate value stream mapping reviews and manage optimisation programs to increase efficiency and customer satisfaction.

You will collaborate with IAM Operations, Product, Engineering and Governance, as well as external consultancies and central bank teams, applying BPMN 2.0, Lean Six

Qualifications

• Proven experience creating detailed process maps and process documentation.
• Strong knowledge of BPMN 2.0 framework and value stream mapping methodologies.
• Strong understanding of Lean methodologies and their application to process optimization.
• Excellent facilitation skills with experience running workshops for diverse stakeholders.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights.
• Strong project management skills with a track record of managing and delivering optimisation initiatives.
• Effective communication and stakeholder management skills to enable collaboration and influence stakeholders.

Responsibilities

• Create As-Is and Target State process maps following BPMN 2.0 standards.
• Analyse Current-State processes to identify pain points, inefficiencies, bottlenecks and opportunities for improvement.
• Plan, organize and facilitate workshops with cross-functional teams to gather insights, validate findings and co-design target states & improvements.
• Apply Lean principles to identify toil, streamline workflows and enhance value delivered.
• Oversee end-to-end delivery of the optimisation book of work and translate recommendations into business cases, roadmaps and backlogs.
• Develop project plans and report progress to Transformation Steercos and stakeholders.

Skills

BPMN 2.0 knowledge

Lean Six Sigma

Workshop facilitation

Process mapping

Stakeholder management

Project management

Data analysis

Tools

Blueworks

Job description

Smartedge Solutions in the United Kingdom is seeking a Transformation professional to lead process optimisation in the Identity and Access Management space. You will establish a Current Process Map Repository, coordinate value stream mapping reviews and manage optimisation programs to increase efficiency and customer satisfaction.

You will collaborate with IAM Operations, Product, Engineering and Governance, as well as external consultancies and central bank teams, applying BPMN 2.0, Lean Six