I.T. Technician

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Rainbows Hospice for Children and Young People

Location:

Loughborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

340a6bccff86

Job Views:

4

Posted:

29.04.2025

Expiry Date:

13.06.2025

Job Description:

The vacancy

After your IT studies, are you thinking about your next steps to enhance your skills and experience? Are you looking to develop your IT knowledge within a supportive and welcoming organisation working as an internal I.T Technician? Would you like the opportunity to manage different aspects of information systems, such as hardware, operating systems and software? If yes, then this could be a fantastic opportunity for you!

Here at Rainbows Hospice, we are currently seeking an I.T Technician to act as our first point of call for any IT technical support across the Hospice, retail stores and employees working remotely. You will work closely with our IT provider, ensuring all service requests are logged, monitored, escalated and closed in a timely manner as well as support the organisation on digital communications such as the main phone system Teams Voice and mobile technology.

This role is 37.5 hours (Monday to Friday) onsite working at the Hospice on Lark Rise, Loughborough. On call occasionally out of hours for technical assistance or updates.

Rainbows hospice in Loughborough, is the only children’s hospice in the East Midlands, we provide specialist end-of-life, palliative and respite care to babies, children and young people (BCYP) with conditions that means their lives may be shorter than most.

About the role

Some of the key responsibilities include (but not limited to):

• Installing, configuring and maintaining software and hardware components of computer and network systems.
• Diagnosing and troubleshooting software and hardware issues.
• Supporting people whenever they encounter challenges with computer and network devices.
• Complete all onboarding and offboarding requirements to ensure equipment is provided/reclaimed, new starters have the correct access and leavers accounts are disabled.
• Understanding of the full MS office suite including Teams, SharePoint and portal administration.
• Work through your own ticket queue to SLA requirements.
• Further responsibilities in the role of an IT Technician at Rainbows, can be found by downloading the Job Description.

Requirements

Within this role it is essential that you have a minimum of a level 3 Advanced Diploma in ICT Systems Support or equivalent and have in-depth knowledge of all Microsoft packages including SharePoint, Teams Voice and Portal administration.

You will have demonstratable experience of working in a large organisation supporting IT services with extensive experience of PC hardware, operating systems and applications software including configuration, delivery and installation of PCs, monitors, terminals, printers and peripherals.

Further requirements can be found by downloading the Person Specification.

Our Benefits include:

• Free onsite parking at the Hospice, Lark Rise, Loughborough.
• Eligibility to join blue light card discount scheme.
• Life Assurance.
• 27 days holiday, plus bank holiday allowance.
• Free access to our Employee Assistance Programme.
• Access to occupational health.
• Contributory pension scheme or salary sacrifice pension scheme.
• Affordable meals at the Hospice, Lark Rise, Loughborough

This role is subject to an Enhanced DBS (Disclosure and barring Service Check) and pre-employment checks.

Equality, diversity & inclusion

We are an inclusive organisation, from our trustees and team members to our children and young people. We treat all job applicants equally regardless of class, age, disability, gender identify or gender expression, race, ethnicity, religion or belief, sexual orientation or any other equality characteristic. We particularly encourage applications from individuals who are underrepresented in the Health and Social care sector.

About us

Rainbows cares for hundreds of families every year from across the East Midlands who have a child or young person with a serious or terminal illness that means that their lives will be shorter than most.

We support every child and young person to fulfil their potential, and help families make the most of every precious moment, while capturing memories and keepsakes to treasure. We’re here for the whole family, offering comfort and compassion during tough times, providing the highest level of professional care until the end, and support after.

Simply put, we’re here to brighten short lives, and support families, wherever they are – at home, in hospital or at our Hospice.

When you join Team Rainbows, not only will you receive a host of benefits including free parking, health cash plan and subsidised meals - but you’ll be making a real difference to the lives of families across the East Midlands who are going through the toughest of times.

Although there can be some sad times, Rainbows is a fun, dynamic and caring place to work. Whether you’re based at the Hospice, home or out in the community, you’ll join a team with a can-do attitude, ready to make a positive impact on the world of hospice care.

The Rainbows experience, wherever you are.

Across the East Midlands we will:

transform care for those children and young people who have a life-limiting or life-threatening condition

relieve the pain and symptoms associated with life-limiting or life-threatening conditions

support every child and young person to achieve their full potential

create memories for families to treasure

provide comfort and compassion at the time of and following the death of a child or young person