I.T. Support Assistant

Travail Employment Group; Doncaster; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading recruitment agency based in Doncaster seeks an IT Support Assistant to provide tech support across various departments. The role offers a salary of up to £35k plus a 10% bonus. Responsibilities include troubleshooting system issues, assisting with user onboarding, and ensuring compliance with cybersecurity policies. The position offers 33 holiday days per year and a supportive work environment.

Benefits

33 days holiday (20+8) plus increasing

Birthday off

5% employee + 3% employer pension contribution

Free onsite parking

Regular treat days and reward activities

Qualifications

• Several years' experience with remote helpdesk support to users.
• Experience supporting users in different departments.
• Proactive approach to cyber security.

Responsibilities

• Providing IT support to colleagues across departments.
• Troubleshooting system issues and handling IT requests.
• Assisting with onboarding and managing security checks.

Skills

Remote helpdesk support

Microsoft 365

SQL

Cyber security knowledge

Variety of platforms

Tools

Azure

Dynamics 365

Sage200

Power BI

Pan Intelligence

Job description

IT Support Assistant - Doncaster - Up to £35k DOE plus up to 10% bonus

IT Support Assistant, over view:

Working in a small team, you will be involved in all aspects of IT support to ensure colleagues are able to able to carry out their day-to-day activities, troubleshooting system issues, handling the day-to-day IT requests, and maintaining the IT log.

Specific duties of the IT Support Assistant include:

Supporting users across all departments in the business with Microsoft 365 application (Outlook, OneDrive, SharePoint, Teams etc), Azure, Dynamics 365 (Customer Service), Sage200, Sage CRM, Smartsheet.

Creating SQL views and creating reports in Pan Intelligence and Power BI.

Assisting with onboarding, role change and off boarding users within the business.

Assisting with patch management of windows servers, windows clients and other applications and hardware, testing and deploying changes on the company websites.

Working with external support providers and raising tickets.

Troubleshooting issues raised by other departments and providing update to the affected users.

Assisting with onboarding of customers and suppliers to OpenECX.

Carrying out security checks throughout systems to make sure they align with the company policies and procedures.

As well as being familiar with Microsoft 365 admin centres and applications, the successful IT Support Assistant will have:

Several years' experience with remote helpdesk support to users

Experience with supporting users in all departments such as Sales, Marketing, Customer Service, Finance and Warehouse

Proactive approach to cyber security

Basic understanding of SQL

Experience in working with a variety of platforms

Benefits for the IT Support Assistant include a salary up to £35k, 10% company performance bonus, plus:

Holidays: 33 days per year (20+8) this increases by 1 per year up to 25 plus stats

Extra day: You will always get an extra day for your birthday off too!

Pension: 5% employee contribution + 3% employer contribution

Other benefits: Regular treat days and reward activities (usually involving food)

Getting there: Free onsite parking, on a bus route

The future: Stability & longevity, full order book

Environment: Employee focussed, supportive & friendly family feel, production/manufacturing/distribution

Travail Employment is acting as an Employment Agency in this instance.