I.T Operations Manager

Bennett And Game Recruitment; Fleet; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking an experienced I.T Operations Manager based in Fleet, United Kingdom. This hybrid role involves overseeing IT software projects, managing a professional services team, and ensuring exceptional service delivery. The ideal candidate should have experience in IT operations and service delivery, along with strong client management skills. Benefits include life and health insurance.

Benefits

Life Insurance

Health Insurance

Qualifications

• Experience in operations or service delivery within the IT/software sector.
• Proven experience managing technical or professional services teams.
• Strong knowledge of IT service management principles.

Responsibilities

• Oversee end-to-end delivery of customer-facing and internal IT software projects.
• Distribute, manage and review the workload of the professional services team.
• Produce monthly forecasts for the professional services team.
• Coordinate and attend client meetings, site visits, and status reviews.
• Collaborate with the sales team to develop technical proposals and quotations.

Skills

Operations management

Service delivery management

Technical team management

IT service management principles

Client management

Tools

HCL Domino

HCL Lotus

Job description

I.T Operations Manager required for a well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet.

I.T Operations Manager Job Overview

• Oversee end-to-end delivery of customer-facing and internal IT software projects
• Distribute, manage and review the workload of the professional services team
• Produce monthly forecasts for the professional services team.
• Coordinate and attend client meetings, site visits, and status reviews.
• Collaborate with the sales team to develop technical proposals and quotations.
• Manage internal tools and systems to support efficient operations.
• Prepare monthly service desk reports and key performance metrics.
• Ensure processes align with ISO9001 standards and support audit preparation

I.T Operations Manager Job Requirements

• Experience in operations or service delivery within the IT/software sector.
• Proven experience managing technical or professional services teams.
• Strong knowledge of IT service management principles
• Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus.

I.T Operations Manager Salary & Benefits

• Life Insurance
• Health Insurance

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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