I.T Operations Manager

Bennett & Game Recruitment; Fleet; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A well-established IT solutions provider in Fleet is seeking an I.T Operations Manager to oversee the professional services team. The role involves managing end-to-end software project delivery and ensuring adherence to IT service management principles. Candidates should have experience in operations within IT and familiarity with software implementation, ideally with HCL Domino or HCL Lotus. This hybrid position offers a salary between GBP50,000 and GBP60,000 based on experience.

Benefits

Life Insurance

Health Insurance

Hybrid working

Qualifications

• Experience in operations or service delivery within the IT/software sector.
• Proven experience managing technical or professional services teams.
• Experience in software implementation and support services.

Responsibilities

• Oversee end-to-end delivery of customer-facing and internal IT software projects.
• Distribute, manage and review the workload of the professional services team.
• Prepare monthly service desk reports and key performance metrics.

Skills

IT service management principles

Team management

Client management

Technical project delivery

Tools

HCL Domino

HCL Lotus

Job description

I.T Operations Manager required for a well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet.

I.T Operations Manager Job Overview

• Oversee end-to-end delivery of customer-facing and internal IT software projects
• Distribute, manage and review the workload of the professional services team
• Produce monthly forecasts for the professional services team.
• Coordinate and attend client meetings, site visits, and status reviews.
• Collaborate with the sales team to develop technical proposals and quotations.
• Manage internal tools and systems to support efficient operations.
• Prepare monthly service desk reports and key performance metrics.
• Ensure processes align with ISO9001 standards and support audit preparation

I.T Operations Manager Job Requirements

• Experience in operations or service delivery within the IT/software sector.
• Proven experience managing technical or professional services teams.
• Strong knowledge of IT service management principles
• Experience in software implementation and support services; familiarity with HCL Domino or HCL Lotus is a plus.

I.T Operations Manager Salary & Benefits

• Salary- GBP50,000- GBP60,000 (dependent on experience)
• Life Insurance
• Health Insurance
• Hybrid working

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.