I.T Field Service Engineer / Break-Fix Engineer - Southampton

Cerco IT; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider is seeking Field Service Engineers across the UK. This hands-on role involves delivering IT support, installations, and maintenance at client locations. Ideal candidates are experienced in field IT support, possess strong troubleshooting skills, and have a customer-centric approach. This position offers flexibility in hours and opportunities for ongoing work across various sites.

Benefits

Mileage paid for travel

Flexible hours

Opportunities for long-term projects

Qualifications

• Previous experience in a field-based IT support or break-fix role.
• Strong troubleshooting skills with IT hardware.
• Professional and reliable, with a customer-focused approach.

Responsibilities

• Attend customer sites to carry out IT break-fix, installations, and upgrades.
• Diagnose and resolve hardware issues to minimize downtime.
• Deliver excellent customer service, keeping clients updated.

Skills

Troubleshooting skills

Customer-focused approach

Excellent communication

Job description

Overview

Field Service Engineer / Break-Fix Engineer – Multiple UK Locations | Flexible Hours (Day & Evening Work Available)

We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware.

You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments.

Responsibilities

• Attend customer sites to carry out IT break-fix, installations, and upgrades
• Diagnose and resolve hardware issues efficiently to minimise downtime
• Deliver excellent customer service, keeping clients updated throughout
• Accurately record and report all tasks carried out
• Work flexibly across day or evening shifts, depending on customer needs

What we’re looking for

• Previous experience in a field-based IT support or break-fix role
• Strong troubleshooting skills and confidence working with IT hardware
• Professional, reliable, and customer-focused approach
• Excellent communication and problem-solving skills
• Flexible to travel and support multiple locations
• Own basic tool kit, safety boots, and hi-vis (essential)

What we offer

• Mileage paid for travel between sites
• Ongoing, regular work with opportunities across multiple locations and customers
• Flexible hours with both day and evening opportunities
• Support from an established team and long-term project opportunities

If you’re an IT Engineer who enjoys solving problems, working independently, and supporting a wide range of customers, this could be the ideal role for you.