I.T Field Service Engineer / Break-Fix Engineer - Edinburgh

Cerco IT; City of Edinburgh; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider is seeking reliable Field Service Engineers for various locations across the UK. This hands-on role involves delivering IT break-fix support and installations at client sites. The ideal candidates should have previous field experience, strong troubleshooting skills, and excellent communication. The position offers flexible hours and mileage compensation for travel.

Benefits

Mileage paid for travel

Flexible hours

Ongoing regular work

Qualifications

• Previous experience in field-based IT support.
• Strong ability in diagnosing and resolving hardware issues.
• Professional demeanor and customer-orientation.

Responsibilities

• Attend customer sites for IT break-fix tasks.
• Diagnose hardware issues efficiently.
• Deliver excellent customer service and updates.

Skills

Troubleshooting skills

Excellent communication

Customer-focused approach

Job description

Overview

Field Service Engineer / Break-Fix Engineer
Multiple UK Locations | Flexible Hours (Day & Evening Work Available)

We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments.

What you’ll do

• Attend customer sites to carry out IT break-fix, installations, and upgrades
• Diagnose and resolve hardware issues efficiently to minimise downtime
• Deliver excellent customer service, keeping clients updated throughout
• Accurately record and report all tasks carried out
• Work flexibly across day or evening shifts, depending on customer needs

What we’re looking for

• Previous experience in a field-based IT support or break-fix role
• Strong troubleshooting skills and confidence working with IT hardware
• Professional, reliable, and customer-focused approach
• Excellent communication and problem-solving skills
• Flexible to travel and support multiple locations
• Own basic tool kit, safety boots, and hi-vis (essential)

What we offer

• Mileage paid for travel between sites
• Ongoing, regular work with opportunities across multiple locations and customers
• Flexible hours with both day and evening opportunities
• Support from an established team and long-term project opportunities

If you’re an IT Engineer who enjoys solving problems, working independently, and supporting a wide range of customers, this could be the ideal role for you.