I.T. Engineer

www.findapprenticeship.service.gov.uk - Jobboard; Worksop; On-site; GBP 26,000 - 31,000; Full time

Job summary

A leading employment agency seeks an IT Engineer for an entry-level position in Worksop, offering a starting salary of £26,500. Responsibilities include managing technical support queues, troubleshooting system issues, and liaising with third parties. The role provides extensive on-the-job training and a supportive environment with 28 days of holiday per year. Suitable candidates will possess strong investigation skills and familiarity with cloud computing and ITIL frameworks.

Benefits

28 days holiday per year

Onsite parking

Pension contributions

On-the-job training

Qualifications

• Entry-level position requiring basic IT support skills and knowledge.
• Familiarity with Microsoft 365 applications and cloud computing.
• Understanding of networking principles is a plus.

Responsibilities

• Manage technical support queues and provide user support.
• Troubleshoot and resolve system issues.
• Liaise with third parties to report and resolve issues.
• Conduct audits on systems and assets.

Skills

Investigation skills

Strong communication

Attention to detail

Tools

Cisco infrastructure tools

Microsoft Office 365

SQL

PowerShell

Job description

IT Engineer – Worksop – 4x4 shift rotation, 2 days 7am-7pm, 2 nights 7pm – 7am
Starting salary is £26,500

IT Engineer, overview:
This is an entry level position; however, you will be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software such as Amazon Connect, SharePoint, Azure etc. On-the-job training and mentoring will be provided.

Duties of the IT Engineer include, but are not limited to:
Manage technical support queues from triage to resolution by providing technical support and guidance to users, responding to inquiries and requests and completing them promptly.
Troubleshoot and diagnose system problems and deploy solutions.
Liaison with third parties and government systems to report and resolve issues reported by operations.
Managing virtual endpoints and assets hosted in cloud architecture.
Patching and vulnerability management for OS, firmware, networks and company applications.
Assisting in the onboarding and offboarding of staff.
Management of licenses, accounts and groups in Microsoft Office 365.
Proactive monitoring for the health of live systems and carrying out Level 1 -3
Following and enforcing IT security policies, ISO 27001 security standards and cyber insurance.
Conduct regularly audits on systems, assets and access.

As well as being familiar with Microsoft 365 applications, Azure AD and Intune admin, the successful IT Engineer will have:
Knowledge of Cisco infrastructure tools and networking principles.
Awareness of ITIL and cloud computing frameworks.
Understanding SQL & PowerShell, knowledge of other programming languages is preferential.
Essential are robust investigation skills with a methodological approach to diagnosing, identifying, and resolving issues, strong verbal and written communication skills and attention to detail when investigating, and reviewing issues, audits and performing tasks.

Benefits for the IT Engineer include a starting salary of £26,500
Holidays: 28 days per year (20+8) this increases by 1 per year up to 25 plus stats
Training: This is an entry level position, and you will have plenty of on-the-job training
Pension: 5% employee contribution + 3% employer contribution
Getting there: Free onsite parking, on a bus route
The future: Stability & longevity, full order book
Environment: Supportive & friendly, open office working 24/7 in a worldwide service and support provider


Travail Employment Group is operating as an Employment Agency.