I&C Billing Analyst

Yu Energy; Nottingham; On-site; GBP 28,500 - 29,500; Full time

Benefits offered by this job

24 days annual leave plus bank holidays

Holiday buy-out up to 5 additional days

Day off on your birthday

Employee assistance programme

Annual salary review

Learning and development opportunities

Enhanced paternity and maternity policies

Refer a friend payment

Job summary

Yu Energy is seeking an I&C Billing Analyst in Nottingham to drive sustainable operational changes within the billing department. The role involves managing customer accounts, maintaining billing systems, and collaborating across departments to resolve complex queries. The ideal candidate will have experience in the energy or metering industry, possess effective decision-making skills, and demonstrate strong communication abilities. Benefits include 24 days annual leave, annual salary reviews, and a supportive work environment.

Qualifications

• Experience in the energy/metering industry is preferred.
• Ability to manage multiple deadlines under pressure.
• Desirable experience with DC/DC/MOP & DNO.

Responsibilities

• Resolve customer accounts and support delivery of billing portfolio.
• Maintain and run billing systems.
• Liaise with external agents for industry exceptions.
• Coordinate tasks to meet deadlines.

Skills

Effective decision-making skills

Interpersonal skills

Attention to detail

Flexibility

Team player

Analytical skills

Job description

Department: YUR - 2070 - Billing
Location: Nottingham
Compensation: £28,500 - £29,500 / year

Role Summary

We are looking for an I&C Billing Analyst to drive sustainable and operational change to create breakthrough benefits. The role will involve working closely with all departments in the business and having regular meetings with exposure to senior management.

Responsibilities

• Resolving specific customer accounts within agreed service level agreements and supporting end‑to‑end delivery of a designated billing portfolio.
• Support maintenance and smooth running of billing systems, and work through system exceptions to resolve billing queries.
• Set up large customer multi‑site accounts in the billing system for group billing.
• Work alongside other departments to resolve complex billing queries such as metering, industry and data exceptions.
• Liaise with external agents to resolve complex industry/billing exceptions and assist technical leads with producing billing statistics for the line manager.
• Coordinate billing tasks to ensure weekly and monthly targets are met.
• Work under pressure and manage multiple deadlines.
• Build effective inter‑departmental working relationships, be flexible and a strong team player.
• Highlight process improvements and support the team to drive change, including UAT testing of system upgrades, bugs and new software.
• Experience in dealing with DC/DC/MOP & DNO is desirable.
• Exposure to industry data flows with a good understanding of industry interaction is also desirable.

Candidate Qualities

• Sharp – Effective decision‑making skills to manage technical workload.
• Experienced – Preferably worked in the energy/metering industry.
• Great communicator – First‑rate communication and interpersonal skills.
• Ambitious – Seeking more than a job, wanting a career opportunity.
• Analytical – Naturally curious with immaculate attention to detail.
• Motivated – A can‑do attitude and love to see success.
• Team player – Enjoys working closely with a team to help them develop.
• Flexible – Adapts as the role and business develops.

Benefits

• 24 days annual leave plus bank holidays
• Holiday buy‑out up to 5 additional days
• Day off on your birthday
• Employee assistance programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference awards
• 3 additional days annual leave for marriage or civil partnership
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

Immigration & Accessibility

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker; therefore we can only accept applications from candidates who already have an indefinite right to work in the UK. If you need any reasonable adjustments to help you apply for this role, please let us know and we will see what we can do.