Hythe – Assistant Manager

Costa Coffee Professional; Hythe; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading coffee brand is seeking an Assistant Manager to inspire a team and ensure efficient store operations. The role involves managing customer relationships, overseeing operations, and fostering a positive team environment. With competitive pay and benefits, this position is ideal for those passionate about coffee and customer service.

Benefits

Paid quarterly bonus scheme

Free uniform for shifts

Free handmade drinks and 50% food discount during shifts

25% discount on food & drinks outside of shifts

Tailored training and development

Recognition schemes

Access to Mental Health First Aiders

Refer a Friend scheme

Cycle to Work Scheme

Discounts through Dream Beans portal

Qualifications

• Experience in supervision or management, preferably in hospitality or retail.
• Strong love for the brand and enthusiasm to be part of it.
• Enthusiasm for teaching and learning, supporting team growth.

Responsibilities

• Leading the team to deliver an unbeatable coffee experience.
• Overseeing all aspects of operations, including cash and stock management.
• Monitoring store KPI reports and translating insights into actionable plans.

Skills

Customer service skills

Leadership

Communication

Education

Barista Maestro accreditation

Job description

Assistant Manager

Here at Costa Coffee, we want to inspire the world to love great coffee. We’re all about embracing passion, energy, and teamwork to serve memorable moments for every customer. As a Costa Assistant Store Manager, you’ll enjoy the pride of working for the nation’s favourite coffee shop, along with great training and benefits to enhance your experience.

A Bit About The Role

Working closely with the Store Manager, you’ll ensure the store operates efficiently and effectively. Your involvement will span operations, store culture, customer relationships, and coffee quality. This role promises an engaging and fun experience.

What’s involved?

1. Becoming a brand ambassador and helping us shine
2. Leading the team to deliver an unbeatable coffee experience for every customer
3. Overseeing all aspects of operations, including cash and stock management, adhering to Costa standards, policies & procedures, and in-store marketing
4. Monitoring store KPI reports and translating insights into actionable plans
5. Managing, coaching, supporting, and delegating to the team, fostering a positive people-focused environment

A Bit About You

A passion for coffee and people is just the start. What else makes a great Assistant Store Manager?

• Strong love for the brand and enthusiasm to be part of it
• Excellent customer service skills
• Experience in supervision or management, preferably in hospitality or retail
• Barista Maestro accreditation
• Enthusiasm for teaching and learning, supporting team growth
• Ability to inspire, empower, and communicate openly with your team
• Reliability to step into the Store Manager’s shoes when needed

What We Can Offer

We value our team members and offer a range of perks and benefits:

• Salary up to £29,595 per annum (dependent on store size)
• Paid quarterly bonus scheme
• Free uniform for shifts
• Free handmade drinks and 50% food and bottled drinks discount during shifts
• 25% discount on food & drinks outside of shifts via the Costa Discount App
• Tailored training and development, including our award-winning Management Apprenticeship
• Recognition schemes and Employee Assistance Programme
• Access to Mental Health First Aiders
• Refer a Friend scheme with potential earnings of up to £200
• Cycle to Work Scheme for savings on bikes and accessories
• Discounts through the Dream Beans portal on various high street retailers

Additionally, you’ll contribute to fundraising for the Costa Foundation, supporting children in coffee-growing communities to access quality education.

A Bit About Us

Scoffs Group UK is proud to be the largest franchisee of Costa Coffee stores in the UK, operating over 100 units across the South of England. As a high-growth hospitality franchise, we prioritize our people and are expanding to support our success. Partnered with Costa, the No. 1 coffee brand in the UK for 12 consecutive years, we foster a warm, engaging team passionate about delivering exceptional experiences.

We celebrate inclusion and equality, encouraging everyone to bring their true selves to work, and value collaboration and transparency.

For reasonable adjustments or queries, contact [e-mail].

This role is for a store owned by one of our franchise partners; their hiring process, salary, and benefits may differ from those in wholly owned Costa stores.