Hybrid Tech Service Desk Analyst – Elevate IT Support

Sanctuary; Worcester; Hybrid; GBP 31,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work

Voluntary health plans

Wellbeing support

Staff Networks

Job summary

Sanctuary is seeking two Technology Service Desk Analysts to join our Worcester Head Office. The role offers hybrid working, 35 hours per week, and a temporary contract up to 12 months.

You will be part of a team of 10 Analysts, supporting a wide range of hardware and applications and ensuring excellent end-user service. Applicants should have proven tech support experience, familiarity with Active Directory, System Administrator tools, and strong communication skills.

Qualifications

• Experience of working in a similar role providing technology customer support services, including using System Administrator tools and Active Directory

Responsibilities

• Answering technical queries from our internal end users via a variety of methods - Phone/Chat/Portal
• Logging and updating calls, documenting all troubleshooting and resolutions
• Striving to provide the best customer service possible, ensuring our users are kept up to date and expectations are met
• Working very closely with team members and other members of the Technology team to resolve issues
• Recommending Service Improvements

Skills

Tech support

Active Directory

System Admin tools

Prioritising workloads

Customer care

Microsoft 365

Exchange Online

Azure/InTune

ITSM

Tools

ITSM system

Microsoft Office 365

Job description

Sanctuary is seeking two Technology Service Desk Analysts to join our Worcester Head Office. The role offers hybrid working, 35 hours per week, and a temporary contract up to 12 months.

You will be part of a team of 10 Analysts, supporting a wide range of hardware and applications and ensuring excellent end-user service. Applicants should have proven tech support experience, familiarity with Active Directory, System Administrator tools, and strong communication skills.