Hybrid ServiceNow Architect - Client Solutions Leader

Capgemini; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Disability confident employer certification

Job summary

A leading consulting firm in the UK is seeking a ServiceNow Solution Architect to lead programme management and technical delivery. This role requires deep expertise in the ServiceNow platform and a strong understanding of HR processes. You will drive sales activities, lead the sales process, and collaborate with teams to design innovative solutions. Ideal candidates will have excellent communication skills and the ability to tailor solutions to client needs. This position offers a hybrid working model, blending office, client sites, and home working.

Qualifications

• Deep understanding of the ServiceNow platform including HRSD, ITSM, ITOM, CSM.
• Familiarity with HR processes and employee experience strategies.
• Knowledge of customer journey mapping and best practices.

Responsibilities

• Drive sales activities and business development around ServiceNow solutions.
• Lead the sales process from pre-sales through to contract signing.
• Collaborate with sales team to design ServiceNow solutions.

Skills

ServiceNow Platform Expertise

People Experience and HR Processes

Customer Experience (CX) Strategies

Technical Skills

Analytical and Problem-Solving Skills

Communication and Collaboration

Change Management

Sales and Consulting Skills

Job description

A leading consulting firm in the UK is seeking a ServiceNow Solution Architect to lead programme management and technical delivery. This role requires deep expertise in the ServiceNow platform and a strong understanding of HR processes. You will drive sales activities, lead the sales process, and collaborate with teams to design innovative solutions. Ideal candidates will have excellent communication skills and the ability to tailor solutions to client needs. This position offers a hybrid working model, blending office, client sites, and home working.