Hybrid Process Lead: Elevate Operational Standards

South East Water; Tonbridge and Malling, Detling, Aldershot, Lewes; Hybrid; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Pension scheme

5 weeks holiday

Cycle to work

Health cash plan

Life assurance

Job summary

South East Water is seeking a Process Lead to guard our standards across Distribution, Leakage, E&M, Production, and Water Quality. The role focuses on translating complex technical requirements into clear operational guidance that protects water supply and staff safety.

You will author high-quality SOPs and SOMs, deliver frontline training, and lead cross-functional reviews to publish authoritative documents.

Qualifications

• Excellent written and verbal communication.
• Ability to translate technical requirements into clear SOPs and manuals.
• Experience documenting site operating procedures and contingency plans.

Responsibilities

• Author Site Operating Manuals (SOMs), Contingency Plans, and SOPs.
• Develop training materials and deliver annual briefings to frontline teams.
• Lead document review groups to secure approvals and publication.
• Conduct site visits and desktop studies to identify risks or opportunities.
• Coordinate with Water Resources, Environment, H&S, Engineering, and Assets for integrated standards.
• Peer-review colleagues’ work to maintain documentation quality.

Skills

Communication skills

Written communication

MS 365 proficiency

Report writing

Education

Degree in a scientific field relevant to UK Water Industry

Valid EUSR Blue Card (Water Hygiene)

Tools

Microsoft 365

Job description

South East Water is seeking a Process Lead to guard our standards across Distribution, Leakage, E&M, Production, and Water Quality. The role focuses on translating complex technical requirements into clear operational guidance that protects water supply and staff safety.

You will author high-quality SOPs and SOMs, deliver frontline training, and lead cross-functional reviews to publish authoritative documents.