Hybrid Operations Support Specialist

Bupa; Salford; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Healthline informations

Healthy Minds

Family Mental HealthLine

EDF Energy discounts

Flu vaccination programme

Pension – automatically enrolled

MyGymDiscounts

Menopause plan

Mortgage advice

My Bupa Extras

Professional Indemnity Insurance

Volunteering leave

Will writing

Job summary

Bupa Place, Salford Quays, Manchester M50 3SP offers an Operational Support Adviser role on a 12-month fixed-term contract. This full-time (37.5 hrs) position is hybrid and supports Wellbeing Support Services, helping customer-facing colleagues deliver high standards of service.

The role involves admin tasks, data input, invoicing, and real-time webchat support for clinicians and teams, with a focus on privacy and governance compliance.

Qualifications

• Experience in customer services with strong customer focus.
• Proficient with Windows-based software.
• Strong written and spoken communication.
• Ability to work quickly and accurately under pressure.
• Ability to work with minimal supervision.
• Adaptable to changing environment.

Responsibilities

• General administrative and customer service duties (e.g., managing mailboxes, data inputting, invoicing).
• Handle internal webchat queries in real time for clinicians/practitioners and arrange appointments.
• Respond to telephone and webchat inquiries professionally, ensuring queries meet SLAs.

Skills

Customer service experience

Windows PC literacy

Talking and typing skills

Excellent communication

Time management

Independent working

Adaptable and flexible

Job description

Bupa Place, Salford Quays, Manchester M50 3SP offers an Operational Support Adviser role on a 12-month fixed-term contract. This full-time (37.5 hrs) position is hybrid and supports Wellbeing Support Services, helping customer-facing colleagues deliver high standards of service.

The role involves admin tasks, data input, invoicing, and real-time webchat support for clinicians and teams, with a focus on privacy and governance compliance.