Hybrid Live Chat Sales Adviser — 50% Remote

Vodafone; Stoke-on-Trent; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Uncapped commission

28 Days annual leave

Health benefits

Pension plan

Life assurance

Shares scheme

Learning & development tools

Parental leave

Employee discounts

Job summary

Vodafone in Stoke-on-Trent is seeking a Sales & Customer Service adviser to join our Contact Centre. You will start in our training academy, receiving in-depth sales and customer service training, with 50% home-based work after completion of training and a flexible shift pattern.

You will handle live chats, help customers with broadband, devices and SIM deals, and aim to hit sales targets with uncapped commission. A supportive, inclusive team environment awaits.

Qualifications

• Live Chat & Sales experience are preferred.
• Strong communication and listening skills.
• Ability to work to targets and deliver great customer outcomes.

Responsibilities

• Take live online chats from new and existing customers.
• Offer VodafoneThree products and services to meet targets.
• Work in training academy and apply TRUST framework.
• Provide accurate information and ethical guidance to customers.

Skills

Live Chat experience

Customer service

Targets driven

Job description

Vodafone in Stoke-on-Trent is seeking a Sales & Customer Service adviser to join our Contact Centre. You will start in our training academy, receiving in-depth sales and customer service training, with 50% home-based work after completion of training and a flexible shift pattern.

You will handle live chats, help customers with broadband, devices and SIM deals, and aim to hit sales targets with uncapped commission. A supportive, inclusive team environment awaits.