Hybrid Library Admin & Licensing Specialist

The Open University UK; Milton Keynes; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

The Open University UK in Milton Keynes is seeking a proactive Library Assistant to support the Content Licensing and Intellectual Property team, focusing on purchasing, renewal of online and print content, and managing orders and invoices for researchers and staff.

You will work with the Senior Library Assistant, balance priorities to meet deadlines, maintain financial data, and help promote library resources to a broad user base.

Qualifications

• Experience using Microsoft Office, especially Excel, Outlook and Word.
• Proven ability to improve administration processes with accuracy and attention to detail, particularly with financial data.
• Evidence of ability to identify and resolve problems.
• Ability to work independently and collaboratively, prioritising workload, taking responsibility and using initiative.
• Experience of providing excellent customer service.
• Confident, professional and articulate, able to engage with a wide range of internal and external customers.
• Evidence of strong team working and building good relationships.
• Experience working in a finance role and with external suppliers.
• Experience of using a Library Management System.

Responsibilities

• Undertaking administrative processes supporting content acquisition, including placing orders, receipting and invoicing, maintaining accurate subscription records, producing data for reports and contributing to systems reviews and process improvements.
• Researching and checking the availability of items for purchase or loan, liaising with libraries, book suppliers and journal agents, placing orders and monitoring supplier performance against agreed contractual terms.
• Responding to enquiries from Library users via webchat, email, telephone and in person, ensuring enquiries are accurately recorded.
• Collecting and collating usage data to evaluate the use and effectiveness of online content purchased by Library Services.
• Maintaining cost data in subscription records, producing budget and expenditure reports, processing publisher updates, resolving discrepancies with the Senior Library Assistant and advising colleagues of changes.
• Supporting the Library’s work to meet the needs of students with disabilities by assessing online platforms and content against agreed accessibility criteria and providing reports to inform purchasing decisions and publisher engagement.
• Contributing to initiatives that promote awareness and use of Library content among students and researchers, including social media and other appropriate channels.
• Supporting services across the wider Library, including Research Support and the Enquiries Helpdesk.

Skills

Microsoft Office

Excel

Outlook

Word

Administration processes

Customer service

Problem solving

Teamwork

Finance experience

Library Management System

Tools

Library Management System

Job description

The Open University UK in Milton Keynes is seeking a proactive Library Assistant to support the Content Licensing and Intellectual Property team, focusing on purchasing, renewal of online and print content, and managing orders and invoices for researchers and staff.

You will work with the Senior Library Assistant, balance priorities to meet deadlines, maintain financial data, and help promote library resources to a broad user base.