Hybrid Infrastructure Support Engineer – Cloud & Security

Ann Summers; Tandridge; Hybrid; GBP 42,000 - 64,000; Full time

Benefits offered by this job

50% staff discount

Free onsite parking

Season Ticket Loan

Birthday day off

Job summary

Ann Summers is expanding its Infrastructure team to reinforce systems, cloud platforms and security. The Infrastructure Support Engineer will be the go-to escalation point for complex issues, managing core infrastructure and driving root-cause analysis.

You will collaborate with internal teams and partners to deliver a secure, high-performing technology environment while mentoring colleagues and championing best practices.

Qualifications

• Infrastructure Support experience, either as an Infrastructure Support Engineer or an experienced 2nd/3rd Line IT Service Desk Analyst.
• Experience supporting Windows Server, Active Directory, Microsoft Entra ID and Microsoft 365.
• Knowledge of infrastructure, networking, endpoint management and virtualisation technologies.
• Strong understanding of cyber security, threat detection, vulnerability management and incident response.
• Enjoy solving complex technical challenges and can stay calm under pressure, especially when dealing with critical incidents.
• Communicates confidently with both technical and non-technical audiences.
• Takes ownership, with a proactive approach to improving systems, security and service delivery.
• An affinity with our brand, products and values.

Responsibilities

• Acting as the final technical escalation point for complex infrastructure and security incidents, carrying out root cause analysis and driving issues through to resolution.
• Managing and supporting core infrastructure, including Windows Server, Active Directory, Microsoft Entra ID, Microsoft 365, endpoint management and network services.
• Responding to security threats, investigating identity and access risks, maintaining security tools, and coordinating vulnerability remediation and patching.
• Monitoring the health, performance and availability of infrastructure, cloud services and virtualised environments to ensure a stable and secure technology estate.
• Supporting backup, recovery and business continuity activities while identifying opportunities to improve infrastructure, security and service delivery.
• Mentoring Service Desk colleagues, sharing technical expertise, maintaining documentation and ensuring best practice and governance standards are followed.

Skills

Windows Server

Active Directory

Microsoft Entra ID

Microsoft 365

Endpoint management

Networking

Virtualisation

Cyber security

Incident response

Vulnerability management

Job description

Ann Summers is expanding its Infrastructure team to reinforce systems, cloud platforms and security. The Infrastructure Support Engineer will be the go-to escalation point for complex issues, managing core infrastructure and driving root-cause analysis.

You will collaborate with internal teams and partners to deliver a secure, high-performing technology environment while mentoring colleagues and championing best practices.