Hybrid HR Administrator — First-Line Support & GDPR

Serco Limited; Metropolitan Borough of Solihull; Hybrid; GBP 24,000; Full time

Job summary

A public services provider is looking for a skilled HR Administrator in Solihull to deliver exceptional customer service and effectively assist colleagues with HR processes. This role requires strong communication skills and experience in a customer service environment. Responsibilities include managing HR queries, supporting GDPR requests, and producing HR documentation. The position offers career development opportunities within a supportive environment. Key benefits include 25 days annual leave, pension options, and access to a range of employee support initiatives.

Benefits

25 days annual leave plus bank holidays

Up to 6% contributory pension scheme

Employee Assistance Programme

Career development training

Diversity and inclusion initiatives

Qualifications

• Proven experience in a customer service environment.
• Experience in HR Shared Services or phone-based support desirable.
• CIPD study or interest is desirable, but not essential.

Responsibilities

• Provide first-line HR support via telephone, email, and webchat.
• Manage GDPR requests and handle sensitive data.
• Produce employment references and HR documentation.

Skills

Customer service experience

Strong communication skills

Organizational skills

Attention to detail

Good working knowledge of Microsoft Office

Education

GCSEs in Maths and English or equivalent

Job description

A public services provider is looking for a skilled HR Administrator in Solihull to deliver exceptional customer service and effectively assist colleagues with HR processes. This role requires strong communication skills and experience in a customer service environment. Responsibilities include managing HR queries, supporting GDPR requests, and producing HR documentation. The position offers career development opportunities within a supportive environment. Key benefits include 25 days annual leave, pension options, and access to a range of employee support initiatives.