Hybrid Home Claims Team Leader: Lead & Develop

Hastings Direct; Leicester; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Flexible hybrid working

Competitive bonus scheme

Financial wellbeing package

Job summary

Hastings Direct in Leicester or Bexhill offers a hybrid Home Claims Team Leader role. You will lead a team of Home Claims handlers, drive quality and efficiency, and work with outsourced partners to ensure outstanding service.

The role requires strong leadership, a background in home claims, and a focus on coaching staff to deliver exceptional customer outcomes. A hybrid working arrangement is available as part of our flexible approach.

Qualifications

• Leadership experience in a call centre environment.
• Home claims experience is highly desirable.
• Strong customer and colleague focus is essential.
• Excellent communication and coaching skills are required.

Responsibilities

• Lead a Home Claims team and oversee quality of claims handling.
• Coach and develop team members and manage performance.
• Coordinate with outsourced partners to ensure service delivery.
• Ensure adherence to SLAs and maintain consistent auditing and guidance.

Skills

Leadership experience

Home claims background

Customer focus

Coaching skills

Job description

Hastings Direct in Leicester or Bexhill offers a hybrid Home Claims Team Leader role. You will lead a team of Home Claims handlers, drive quality and efficiency, and work with outsourced partners to ensure outstanding service.

The role requires strong leadership, a background in home claims, and a focus on coaching staff to deliver exceptional customer outcomes. A hybrid working arrangement is available as part of our flexible approach.