Hybrid Graduate: AI-Driven Customer Experience Consultant

Capgemini; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Capgemini in London is seeking a Graduate Customer Experience Consultant to begin a career across digital customer experiences, AI, data analytics and human-centered design. You’ll work with Salesforce, Google, AWS, ServiceNow and other platforms to understand how technology can improve customer journeys and business outcomes.

This entry-level program blends consulting, delivery and operations experience, with mentoring and internal communities.

Qualifications

• Bachelor's degree in any discipline.
• Minimum 2:2 degree required.
• No prior consulting or technical experience required; potential and willingness to learn valued.

Responsibilities

• Build knowledge of DCX platforms and AI technologies to meet customer needs.
• Collaborate with senior leaders across DCX practice and other teams.
• Support client projects by gathering requirements and analysing business challenges.
• Contribute to workshops, research activities and stakeholder sessions.

Skills

Curiosity

Technology enthusiasm

Data analysis

Communication

Education

Bachelor's degree (any discipline)

Minimum 2:2 degree

Job description

Capgemini in London is seeking a Graduate Customer Experience Consultant to begin a career across digital customer experiences, AI, data analytics and human-centered design. You’ll work with Salesforce, Google, AWS, ServiceNow and other platforms to understand how technology can improve customer journeys and business outcomes.

This entry-level program blends consulting, delivery and operations experience, with mentoring and internal communities.