Hybrid Endpoint Engineer: Intune & Modern Desktop

Serco Limited; Sutton Coldfield, Metropolitan Borough of Solihull; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Annual leave purchase scheme

Up to 6% pension contribution

Flexible working options

Staff discounts

Job summary

Serco is seeking a Product Support Technical Engineer to optimise our Managed Desktop Service (MDS) estate. You will manage Windows 11, macOS and ChromeOS devices via Microsoft Intune, provisioning, deployment, security and lifecycle management in a hybrid Solihull/Hook office setup.

You’ll provide advanced 3rd-line support, implement robust end-user computing solutions, and continuously improve endpoint security and compliance across the estate.

Qualifications

• 2+ years in endpoint engineering or desktop engineering roles
• Experience with enterprise Windows 11, macOS and ChromeOS devices
• Strong expertise in Microsoft Intune
• Experience with Windows Autopilot and modern deployment technologies
• Scripting/automation skills, PowerShell essential
• Knowledge of AD, Entra ID and group policy is a plus
• Bachelor's degree in CS/IT or related field is desirable

Responsibilities

• Manage and support Windows 11, macOS and ChromeOS endpoints using Microsoft Intune
• Create and optimise Intune policies, profiles, compliance policies, deployments and security baselines
• Ensure devices stay compliant with security standards and conditional access
• Provide 3rd-line technical support for complex endpoint issues
• Investigate and remediate security, compliance and configuration issues
• Assist provisioning and enrolment including Autopilot and new deployment tech
• Conduct root cause analysis and work with Problem Management for permanent fixes
• Document processes, configurations and support procedures; guide colleagues and users
• Evaluate new technologies and platform improvements to enhance service quality

Skills

Problem solving

Attention to detail

Analytical thinking

Structured troubleshooting

Education

MD-102/Endpoint Administrator cert

ITIL Foundation

CompTIA A+/Network+

Bachelor's degree in CS/IT

Tools

Microsoft Intune

Windows Autopilot

PowerShell

Microsoft Defender

Job description

Serco is seeking a Product Support Technical Engineer to optimise our Managed Desktop Service (MDS) estate. You will manage Windows 11, macOS and ChromeOS devices via Microsoft Intune, provisioning, deployment, security and lifecycle management in a hybrid Solihull/Hook office setup.

You’ll provide advanced 3rd-line support, implement robust end-user computing solutions, and continuously improve endpoint security and compliance across the estate.