Hybrid Dynamics 365 & Power Platform Support Executive

AQA Education; Manchester; Hybrid; GBP 36,000 - 39,000; Full time

Job summary

An educational assessment organization in Manchester is seeking a Support Executive for Dynamics CRM & Power Platform. This full-time role features a hybrid working model with 2 days in the office and 3 days remote. Responsibilities include providing support for Dynamics 365 systems, troubleshooting service requests, and ensuring data quality. Candidates should have experience with Dynamics 365 or Power Platform and excellent customer service skills. The position offers competitive benefits including a strong pension plan and extensive leave.

Benefits

Competitive pension contributions up to 11.5%

35-hour working week

25 days annual leave

Extensive online learning platform

Networking groups for various communities

Qualifications

• Experience in administering systems is crucial.
• Understanding of data management is necessary.
• Excellent customer service skills are required.

Responsibilities

• Provide frontline support for Dynamics 365 Power Platform.
• Deliver system improvements using Power Automate.
• Support end users with managing data quality.

Skills

Experience administering Dynamics 365 or Power Platform systems

Strong understanding of data management and reporting tools

Ability to prioritise support requests

Excellent customer service skills

Comfortable working with stakeholders

Knowledge of Dynamics 365 Customer Service and Sales

Job description

An educational assessment organization in Manchester is seeking a Support Executive for Dynamics CRM & Power Platform. This full-time role features a hybrid working model with 2 days in the office and 3 days remote. Responsibilities include providing support for Dynamics 365 systems, troubleshooting service requests, and ensuring data quality. Candidates should have experience with Dynamics 365 or Power Platform and excellent customer service skills. The position offers competitive benefits including a strong pension plan and extensive leave.