Hybrid Defence Claims Specialist: Settlements

Gallagher; Blisworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Well-being programs

Career development opportunities

Collaborative culture

Global reach with local impact

Job summary

Gallagher is seeking an experienced Defence Claims Handler to join our team in Blisworth. You will manage your own caseload of third party motor and property damage claims, negotiating settlements and delivering positive outcomes for clients.

Initially full-time and office-based, you can work from home two days a week after completing the 3-month probation. The role offers 37.5 hours, with a focus on accuracy, teamwork, and continuous improvement.

Qualifications

• Experience in claims, insurance, financial services, legal services or customer service.
• Strong written and verbal communication skills.
• Excellent negotiation and relationship-building abilities.
• Strong attention to detail and accuracy.
• Ability to manage a busy workload and prioritise effectively.

Responsibilities

• Manage your own caseload of third party motor and property damage claims from inception through to settlement.
• Review claims, assess liability and make decisions in line with company procedures.
• Negotiate with third parties, insurers and legal representatives to progress claims and reach settlements.
• Accurately set up new claims and maintain detailed records throughout the claim lifecycle.
• Proactively manage claims to ensure progression within service level agreements.
• Handle credit hire claims and capture relevant hire and repair information.
• Maintain accurate reserves and claim data.
• Provide regular updates to clients and deliver a high standard of customer service.
• Work closely with colleagues and management to support team objectives and service delivery.

Skills

Communication skills

Negotiation

Attention to detail

Time management

Education

GCSEs including English & Maths

Tools

Microsoft Office

Job description

Gallagher is seeking an experienced Defence Claims Handler to join our team in Blisworth. You will manage your own caseload of third party motor and property damage claims, negotiating settlements and delivering positive outcomes for clients.

Initially full-time and office-based, you can work from home two days a week after completing the 3-month probation. The role offers 37.5 hours, with a focus on accuracy, teamwork, and continuous improvement.