Hybrid Debt Recovery Manager - Local Authority Impact

LONDON BOROUGH OF BRENT; Greater London; Hybrid; GBP 57,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Local Government Pension Scheme

27 days annual leave

Family friendly policies

Hybrid working patterns

Job summary

London Borough of Brent is seeking a Debt Recovery Manager to provide strategic leadership and operational management across debt recovery portfolios, including Council Tax, Housing Benefit Overpayments, Adult Social Care, Business Rates and Sundry Debt.

You will lead a team of up to 15 officers and drive recovery strategies to maximise income while ensuring compliance with legislation and council policies.

Qualifications

• Experience within or with local authorities, with a strong understanding of debt recovery and collection services across Business Rates, Council Tax and Sundry Debts.
• Experience leading or managing in a local authority debt collection environment, with the ability to manage people and performance and work with a diverse customer base.

Responsibilities

• Oversee day-to-day delivery of debt recovery across portfolios and lead a team of up to 15 officers.
• Develop and implement recovery strategies to maximise income and improve collection performance.
• Set and monitor performance targets; ensure activity complies with legislation and council policies.
• Collaborate with internal teams and external partners to remove barriers and improve processes.
• Make decisions on complex and high-value cases, including legal escalation and write-off recommendations.

Skills

Debt recovery

Leadership

Analytical skills

Communication

Job description

London Borough of Brent is seeking a Debt Recovery Manager to provide strategic leadership and operational management across debt recovery portfolios, including Council Tax, Housing Benefit Overpayments, Adult Social Care, Business Rates and Sundry Debt.

You will lead a team of up to 15 officers and drive recovery strategies to maximise income while ensuring compliance with legislation and council policies.