Debt Recovery Manager – Local Authority (Hybrid)

LONDON BOROUGH OF BRENT; Wembley; Hybrid; GBP 57,000 - 60,000; Full time

Benefits offered by this job

Local Government Pension

27 days holiday

Flexible hybrid working

Training & development

Travel schemes

Brent Rewards discounts

Brent Civic Centre

Job summary

London Borough of Brent is seeking a Debt Recovery Manager to provide strategic leadership and operational management across Council Tax, Housing Benefit Overpayments, Adult Social Care, Business Rates and Sundry Debt from a team of up to 15 officers. The role is based at Wembley Park with hybrid working (3 days in the office).

You will set and monitor performance targets, develop recovery strategies, maximise income collection, ensure compliance with legislation and council policies, and

Qualifications

• Experience within or with local authorities in debt recovery across Council Tax, Housing Benefit Overpayments, Adult Social Care, Business Rates and Sundry Debts.
• Proven ability to lead and manage a team in a local authority debt collection environment, with strong people and performance management.
• Strong organisational, communication and analytical skills with the ability to interpret complex financial information and legislation.

Responsibilities

• Oversee day-to-day delivery of debt recovery across multiple portfolios.
• Lead a team of up to 15 officers, setting targets and monitoring performance.
• Develop and implement recovery strategies to maximise income collection and improve performance.
• Ensure compliance with legislation and Council policies, and manage complex/high-value cases including potential legal escalation.

Skills

Debt recovery experience

Team leadership

Analytical skills

Policy interpretation

Job description

London Borough of Brent is seeking a Debt Recovery Manager to provide strategic leadership and operational management across Council Tax, Housing Benefit Overpayments, Adult Social Care, Business Rates and Sundry Debt from a team of up to 15 officers. The role is based at Wembley Park with hybrid working (3 days in the office).

You will set and monitor performance targets, develop recovery strategies, maximise income collection, ensure compliance with legislation and council policies, and