Hybrid Customer Service Assistant

ZipRecruiter; Milton Keynes; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A reputable company is seeking a Customer Service Assistant to join their dynamic team in Milton Keynes. The successful candidate will provide excellent service as the first point of contact for customers, handling enquiries and orders across multiple channels. With a focus on customer satisfaction, you will utilize your strong communication skills and ability to multitask in a fast-paced environment. Experience in customer service or retail is essential.

Qualifications

• Previous experience in a customer service, advisory, or retail role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively.

Responsibilities

• Respond to customer enquiries via phone, email, and live chat.
• Resolve customer issues and complaints efficiently.
• Process orders, returns, and exchanges accurately.

Skills

Communication skills

Problem-solving abilities

Multitasking

Customer-focused attitude

Tools

Microsoft Office Suite

Job description

Job Description

Our client has a vacancy for a dynamic and customer-focused individual to join their team as a Customer Service Assistant . The role is working full-time and is hybrid.

The ideal candidate will possess excellent communication skills and have a strong desire to provide outstanding service. As a Customer Service Assistant, you will be the first point of contact for customers, assisting with enquiries, resolving issues, ensuring a seamless customer experience and taking customer orders.

Key Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner.

• Provide knowledgeable advice on the range of products.

• Resolve customer issues and complaints efficiently, ensuring customer satisfaction.

• Process orders, returns, and exchanges accurately and promptly.

• Maintain up-to-date knowledge of our product offerings and promotions.

• Collaborate with other departments to ensure customer needs are met.

• Assist in developing and implementing customer service policies and procedures.

• Contribute to a positive team environment and uphold company values and standards.

Requirements:

• Previous experience in a customer service, advisory or a retail or telesales role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and a customer-first attitude.

• Proficiency with Microsoft Office Suite.

• Ability to multitask and manage time effectively in a fast-paced environment.

Due to the large number of responses we receive it is not always possible to respond to every application straight away.

Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so