Hybrid Customer Service & Admin Specialist

Hampshire County Council; Winchester; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Hybrid work model

Pension scheme

Travel loans & discounts

Job summary

Hampshire County Council is recruiting for a Customer Service and Administration Assistant in Winchester with a hybrid working arrangement and a 37-hour week. The role forms part of the Hampshire Shared Services Partnership, delivering finance, payroll, pensions and HR support to multiple public sector organisations.

The post offers a permanent contract, a salary of £26,018–£27,111 per annum, and opportunities for development, including professional qualifications and apprenticeships.

Qualifications

• Experience in customer service or administration.
• Willingness to undertake training and development.
• Excellent communication and attention to detail.

Responsibilities

• Manage customer enquiries via webchat, email and telephone.
• Process and update enquiries in our systems accurately with GDPR compliance.
• Collaborate effectively as a team member.
• Deliver a consistently high standard of customer service.

Job description

Hampshire County Council is recruiting for a Customer Service and Administration Assistant in Winchester with a hybrid working arrangement and a 37-hour week. The role forms part of the Hampshire Shared Services Partnership, delivering finance, payroll, pensions and HR support to multiple public sector organisations.

The post offers a permanent contract, a salary of £26,018–£27,111 per annum, and opportunities for development, including professional qualifications and apprenticeships.