Hybrid Customer Outcomes & Collections Specialist

Toyota Financial Services (UK) PLC; Epsom; Hybrid; GBP 26,000 - 37,000; Full time

Benefits offered by this job

Hybrid working

Car schemes

Pension

Annual leave 25 days

Private Medical

Income Protection

Employee Assistance

Eye tests

Onsite gym

Wellbeing initiatives

Job summary

Toyota Financial Services (UK) PLC is seeking a Customer Outcomes specialist with arrears experience to join our Customer Outcomes team. You will provide effective arrears support to customers, communicating with empathy while following regulatory standards.

You will identify tailored repayment solutions, maintain Consumer Duty compliance, and help deliver positive customer outcomes through ethical, customer-focused interactions. Strong communication and collaboration are essential.

Qualifications

• Proven experience in a collections or financial services role.
• Experience dealing with arrears and vulnerable customers.
• Strong understanding of Consumer Duty and regulatory requirements.

Responsibilities

• Execute efficient, timely financial support and account resolution per TFS policies.
• Engage with customers to identify tailored repayment solutions.
• Ensure interactions comply with Consumer Duty and deliver positive outcomes.

Skills

Collections experience

Arrears handling

Vulnerable customers

Regulatory knowledge

Communication skills

Job description

Toyota Financial Services (UK) PLC is seeking a Customer Outcomes specialist with arrears experience to join our Customer Outcomes team. You will provide effective arrears support to customers, communicating with empathy while following regulatory standards.

You will identify tailored repayment solutions, maintain Consumer Duty compliance, and help deliver positive customer outcomes through ethical, customer-focused interactions. Strong communication and collaboration are essential.