Hybrid Credit Controller - Drive Cash Flow & Relationships

DWF; Manchester; Híbrido; GBP 26.000 - 36.000; Jornada completa

Descripción de la vacante

DWF is seeking a Credit Controller to join our Financial Operations team on a permanent basis in Manchester. You will manage accounts receivable, communicate with clients about balances, and drive timely payments while upholding the highest service standards.

This role offers hybrid working with three days in the Manchester office and two from home, requiring collaboration with fee earners and internal teams to resolve disputes and maintain accurate records.

Formación

• Experience in a credit control/debt recovery or fast-paced finance environment.
• Ability to work in a dynamic setting with shifting priorities.
• Effective time management and the ability to meet deadlines and goals.
• Self-motivated with a collaborative, solution-oriented mindset.
• Clear and confident communicator, both verbally and in writing.
• Enthusiasm for learning and professional growth.
• Familiarity with Microsoft Office tools, including Word, Excel, PowerPoint, and Outlook.

Responsabilidades

• Collaborate with clients and internal teams to resolve aged receivables, support healthy cash flow, and contribute to Firm KPIs through effective portfolio and relationship management.
• Oversee assigned receivables by addressing disputes with revenue control and practice groups, maintaining accurate records, and ensuring timely follow-up on outstanding balances.
• Foster strong client relationships, partner with key stakeholders to advance credit control strategies and support account reconciliation.
• Work closely with fee earners to proactively manage account balances, apply creative thinking to enhance processes and service, and elevate unresolved debts when needed.
• Monitor portfolio performance to maintain visibility over cash collection and debt status, ensuring compliance with Solicitors’ Accounts Rules for all receipts and transfers.
• Contribute actively to credit control team meetings by sharing insights and supporting a culture of continuous improvement.

Conocimientos

Credit control

Communication

Time management

Microsoft Office

Descripción del empleo

DWF is seeking a Credit Controller to join our Financial Operations team on a permanent basis in Manchester. You will manage accounts receivable, communicate with clients about balances, and drive timely payments while upholding the highest service standards.

This role offers hybrid working with three days in the Manchester office and two from home, requiring collaboration with fee earners and internal teams to resolve disputes and maintain accurate records.