Hybrid Contract Manager – Cruise Industry (UK)

Wärtsilä; Fareham; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Wärtsilä invites applications for a Contract Manager, Cruise, to lead end-to-end maintenance agreements for a strategic cruise customer from our Fareham area office. The role emphasizes contract delivery, risk management and proactive customer engagement to maximise value.

You will report to the GM, Agreement Management, and collaborate with cross-functional teams across technical, operational and financial domains to safeguard margin and renewals.

Qualifications

• Bachelor’s degree in Engineering or a related discipline/experience.
• Minimum 5 years of experience in the marine, cruise, or similar industry.
• Experience managing long-term service or maintenance agreements is strongly preferred.
• Strong financial and commercial awareness, with experience managing contract performance.

Responsibilities

• Execute assigned agreements in accordance with contractual commitments, Wärtsilä processes, and sound management practices, ensuring safe and cost-effective delivery
• Act as a primary point of contact for the customer, maintaining proactive communication and ensuring timely resolution of operational and commercial topics
• Lead cross-functional collaboration with internal stakeholders (technical, operational, financial) to ensure effective delivery of contract scope
• Drive actions that improve customer satisfaction and contract profitability
• Plan, forecast, and monitor key financial KPIs (e.g., sales, margin, cost development) for assigned agreements
• Set annual targets for each contract and track performance against these objectives
• Identify and assess risks related to contract execution, and proactively implement mitigation plans
• Escalate risks and issues as required, providing clear summaries and recommended actions
• Ensure high quality and consistency across all aspects of contract execution and deliverables
• Support the sales and tendering process by contributing contract expertise, cost input, and risk identification at key review stages
• Monitor and support customer compliance with contractual requirements (e.g., operational and maintenance practices, including fluid quality where applicable)
• Identify opportunities for upselling, contract extensions, and lifecycle value enhancement
• Manage contract mobilization and demobilization activities
• Contribute to continuous improvement by implementing new tools, processes, and ways of working

Skills

Contract management

Stakeholder management

Communication

Problem solving

Education

Bachelor’s degree in Engineering

Job description

Wärtsilä invites applications for a Contract Manager, Cruise, to lead end-to-end maintenance agreements for a strategic cruise customer from our Fareham area office. The role emphasizes contract delivery, risk management and proactive customer engagement to maximise value.

You will report to the GM, Agreement Management, and collaborate with cross-functional teams across technical, operational and financial domains to safeguard margin and renewals.