Hybrid Complaints & Service Improvement Apprentice

The Hyde Group; Greater London; Hybride; GBP 27 000 - 33 000; Plein temps

Avantages offerts par ce poste

Excellent pension scheme

Generous holiday allowance

Life assurance

Award-winning flexible benefits平台

Résumé du poste

Hyde is hiring a Complaints Officer Apprentice at London Bridge (Park Street Office) for a Level 3 Customer Service Specialist Apprenticeship, lasting 18–19 months. The role involves supporting complaints administration, gathering case information and collaborating across Hyde to improve customer service.

The position offers hybrid working and a clear path to professional development. You will develop skills in complaint handling, case administration, stakeholder engagement and written

Qualifications

• Clear written and verbal communication, with professional and sensitive approach.
• Strong organisational skills and attention to detail.
• Ability to work collaboratively and build effective relationships.
• Interest in customer service and delivering positive outcomes.
• Willingness to learn and complete the Level 3 Apprenticeship program.

Responsabilités

• Support the administration and coordination of customer complaints, enquiries and service requests.
• Gather correspondence, case information and supporting evidence to assist with complaint investigations.
• Maintain accurate case records, monitor response timescales and help progress outstanding actions.
• Prepare draft customer correspondence and case summaries in clear, plain English.
• Work with teams across Hyde to obtain updates, identify recurring complaint themes and support improvements to the customer experience.

Connaissances

Customer service interest

Written communication

Verbal communication

Organisational skills

Attention to detail

Collaborative mindset

Microsoft Office

Willingness to learn

Apprenticeship commitment

Formation

Level 3 Customer Service Specialist Apprenticeship

Outils

Microsoft Office

Description du poste

Hyde is hiring a Complaints Officer Apprentice at London Bridge (Park Street Office) for a Level 3 Customer Service Specialist Apprenticeship, lasting 18–19 months. The role involves supporting complaints administration, gathering case information and collaborating across Hyde to improve customer service.

The position offers hybrid working and a clear path to professional development. You will develop skills in complaint handling, case administration, stakeholder engagement and written