Hybrid Business Analyst – Public Sector Solutions

Opencast | B Corp™; Manchester; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Employer pension contribution 7%

Share options

Discretionary bonus

25 days holiday

Life happens days

Job summary

Opencast is a growing technology consultancy delivering user-centred solutions for government, healthcare and private sector clients. The Business Analyst (Consultant) role focuses on turning complex client needs into clear requirements, working with product managers, developers, researchers and designers.

You’ll drive business analysis activities, maintain strong stakeholder relationships and ensure compliance with GOV.UK standards while delivering high-quality digital services across multiple

Qualifications

• Recent government (public sector) experience and/or experience delivering complex digital services that meet GOV.UK standards.
• Apply business analysis techniques (e.g. SWOT, 5 Whys) to understand business context, processes and systems; analyse root causes, define problems, evaluate options, and make recommendations.
• Elicit, analyse, validate and prioritise business and user requirements, using techniques such as BPMN process flows, wireframing and data analysis.
• Define epics, features, user stories, acceptance criteria and non-functional requirements; maintain traceability and facilitate prioritisation.
• Use business modelling, process improvement and digital/data systems analysis to represent organisations, processes, relationships, and systems; identify gaps, recommend improvements, and support implementation and validation.
• Build and maintain strong stakeholder relationships and cross-functional teams, communicating clearly, reaching consensus and adapting messages to different audiences.
• Analyse and prioritise user experience needs, presenting insights in an accessible, data-informed way.
• Support testing by defining business scenarios and acceptance criteria, reviewing prototypes, test plans and outcomes to ensure solutions meet requirements.
• Deliver to the highest quality, adhering to recognised industry standards and frameworks (e.g. GOV.UK Service Standards), in large and complex organisations.
• Work collaboratively in multidisciplinary Agile teams, validating process and system improvements and delivering project objectives effectively.
• Present complex information in a way that is easy to understand, engaging both technical and non-technical stakeholders

Responsibilities

• Tackle challenging problems in multi-disciplinary teams to deliver meaningful solutions for clients.
• Build strong relationships with client stakeholders and translate needs into actionable requirements.
• Ensure work meets high standards, including security, environmental and information governance policies.
• Collaborate in Agile teams to validate process and system improvements and deliver project objectives.

Skills

Public sector experience

SWOT analysis

5 Whys technique

Elicitation and requirements

User stories and epics

Process modelling

Stakeholder management

Agile teamwork

GOV.UK Service Standards

Communication of complex information

Job description

Opencast is a growing technology consultancy delivering user-centred solutions for government, healthcare and private sector clients. The Business Analyst (Consultant) role focuses on turning complex client needs into clear requirements, working with product managers, developers, researchers and designers.

You’ll drive business analysis activities, maintain strong stakeholder relationships and ensure compliance with GOV.UK standards while delivering high-quality digital services across multiple