Hybrid App Product Owner | Customer-Driven, Data-Led

Currys plc; Greater London; On-site; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Holiday: 25 days leave + bank holidays

Private medical insurance

Life Assurance

Competitive pension

Discretionary bonus

Hybrid working

Job summary

Currys London Campus at Waterloo is seeking a Product Owner to lead the iD app backlog, shape the roadmap, and drive end-to-end delivery. You’ll collaborate with multiple teams to translate customer insights into tangible improvements for the app journey.

Reporting to the Senior Digital Product Manager, you’ll ensure compliance, accessibility, and a strong customer focus while coordinating with internal and external partners. Hybrid working options available.

Qualifications

• Experience in digital product, product owner, business analysis, or similar roles
• Experience working with backlogs, user stories, requirements, and delivery teams
• Good understanding of customer needs, app journeys, and what makes a good self-service experience
• Comfortable using customer insight, product data, and performance metrics to make decisions and prioritise effectively
• Good communication and stakeholder skills, with the ability to work well with a wide range of technical and non-technical teams
• Experience working in agile delivery teams and supporting digital product changes from idea through to launch
• Experience in mobile telecommunications or other subscription businesses is preferred, but not essential

Responsibilities

• Backlog & Roadmap Ownership - Manage the app product backlog across journeys, prioritise initiatives aligned to customer needs and business goals, and support roadmap planning
• End-to-End Delivery - Drive app initiatives from concept through launch and optimisation, writing clear requirements, user stories, and flows for internal and external teams
• Data-Driven Optimisation - Use customer insights, behavioural data, performance metrics, and operational feedback to identify improvement opportunities and track KPIs (adoption, usage, satisfaction, retention)
• Cross-Functional Collaboration - Work with teams across Customer & Marketing, Online, Operations, Commercial, Finance, Technology, and external partners to shape and deliver improvements
• Technical & Compliance Management - Manage iOS and Android releases, monitor app stability and performance, and ensure journeys meet regulatory, Consumer Duty, and accessibility requirements
• Customer-Centric Advocacy - Champion the customer perspective in decision-making, keeping app journeys simple, effective, and focused on user needs (no line management responsibilities)

Skills

Backlog management

Roadmap planning

Stakeholder management

Agile delivery

Data-driven decisions

Customer focus

Job description

Currys London Campus at Waterloo is seeking a Product Owner to lead the iD app backlog, shape the roadmap, and drive end-to-end delivery. You’ll collaborate with multiple teams to translate customer insights into tangible improvements for the app journey.

Reporting to the Senior Digital Product Manager, you’ll ensure compliance, accessibility, and a strong customer focus while coordinating with internal and external partners. Hybrid working options available.