Hybrid Administrative Support Specialist

New Start; Harlow; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Essex County Council is hiring a Business Support Assistant on a fixed-term, full-time basis for up to 37 hours per week in a hybrid role blending remote and office work at Goodman House and other ECC sites. The position supports reception duties, data entry, and administrative tasks to maintain efficient services across the county.

The role requires GCSEs including maths and English, strong MS Office skills, and the ability to handle confidential information with GDPR awareness.

Qualifications

• Educated to GCSE level including maths and English or equivalent.
• Evidence of ability to develop skills and knowledge.
• Demonstrable experience and competence using MS Office applications.
• Ability to use computerised systems with speed and accuracy.
• Experience of managing electronic or hard copy filing systems.
• Ability to communicate in a manner easily understood by diverse audiences.
• Experience handling sensitive and/or personal information with GDPR compliance.
• Ability to think of improved ways of working and respond to change.
• Ability to take ownership of work and meet commitments.
• Demonstrable ability to deliver effective customer service.

Responsibilities

• Providing high quality, efficient and effective Business Support services to internal customers within agreed timescales and SLAs.
• Responding to customer requests and queries promptly and professionally.
• Representing the Business Support service at a local level, handling calls and directing as needed.
• Providing clerical support and ensuring accuracy of work and records.
• Maintaining confidential records according to policy and guidance.
• Supporting events, conferences and workshops to ensure high quality outcomes.
• Supporting documentation processing and finance upkeep in a timely, professional manner.
• Sharing knowledge and best practices with colleagues and driving efficiency.

Skills

Organised

Attention to detail

Clear communication

Adaptable

Willing to learn

Education

GCSE maths & English

Tools

MS Office

Job description

Essex County Council is hiring a Business Support Assistant on a fixed-term, full-time basis for up to 37 hours per week in a hybrid role blending remote and office work at Goodman House and other ECC sites. The position supports reception duties, data entry, and administrative tasks to maintain efficient services across the county.

The role requires GCSEs including maths and English, strong MS Office skills, and the ability to handle confidential information with GDPR awareness.