Hybrid 2nd Line Service Desk Engineer (Microsoft & Cloud)

CAP Resourcing LTD

Newcastle upon Tyne

Hybrid

GBP 32,000 - 40,000

Full time

37 hours ago

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Benefits offered by this job

Bonus

25 days annual leave

Pension

Life assurance

Healthcare plan

Job summary

CAP Resourcing LTD is recruiting a Service Desk Consultant (2nd Line) for our client in Newcastle upon Tyne. You will be the technical escalation point for 1st Line Engineers, apprentices and junior team members, investigating and resolving incidents across on-premises and cloud environments.

The role is hybrid with salary up to £40,000 (DOE) plus a performance bonus, along with 25 days leave, pension and healthcare.

Qualifications

Strong hands-on background in on-premises servers, networking, and cloud/hybrid infrastructure.
Deep experience with Microsoft 365, Exchange, and Virtualisation technologies.
Strong command of firewalls, enterprise antivirus, and IT security.
Hands-on knowledge of on-premises and cloud based backup solutions, plus hosted telephony.
Full UK Driving License required.
Exceptional phone manner, strong relationship building capabilities, and a passion for mentoring team members.
Active Microsoft Associate level certification (e.g., AZ-104, AZ-500, AZ-700, AZ-140, or SC-300) is desirable but not essential
In return you will receive a basic salary up to £40,000 (DOE) and a bonus
Pension, Life assurance and healthcare plan, 25 days annual leave + bank holidays

Responsibilities

Act as a key technical escalation point for 1st Line Engineers, Apprentices, and junior team members.
Investigate, troubleshoot, and resolve complex technical incidents across on-premises and cloud environments.