HVACR Technical Service Advisor

R.E. Michel Company, LLC; Lewes; On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic HVACR Technical Service Advisor to provide exceptional support to customers. In this role, you will troubleshoot technical questions, maintain records, and interact with manufacturers to promote product improvements. This position offers growth opportunities and a supportive environment where your expertise will be valued. Join a team that prioritizes professionalism and dedication while enjoying benefits like medical insurance, a 401(k) plan, and career advancement training. If you have a passion for HVACR and effective communication skills, this opportunity is perfect for you.

Benefits

Medical, Dental, Vision Insurance

Prescription Plans

Wellness Discounts

Employee Assistance Program

401(k) Retirement Plan

Life and AD&D Insurance

Disability Insurance

Employee Discounts

Career Advancement Training

Weekly Pay

Qualifications

• Proven HVACR experience with effective troubleshooting skills.
• Ability to maintain accurate records via various formats.

Responsibilities

• Interact with manufacturers and promote product improvements.
• Maintain accurate records of field visits and job sites.

Skills

HVACR Experience

Troubleshooting Skills

Effective Communication

Equipment Sizing

Tools

Word

Excel

Outlook/Email

Job description

Job Title: HVACR Technical Service Advisor

Full Time/Exempt

Location: PA/NJ/MD/DE Area

Reports to: Director of Technical Services

Application Instructions

We request that you submit your application with a resume attached or complete question #5 with a full account of your work history. If you do not have a resume, please enter 'NA' in the resume text box.

For questions, contact Meghan Allen in HR at 1-888-240-3636.

General Summary

The Technical Service Advisor (TSA) responds to and troubleshoots technical questions from internal and external customers, covering areas including parts of NJ, PA, MD, and DE.

Responsibilities

1. Interact with manufacturers and promote product improvements.
2. Maintain accurate records of field visits.
3. Visit job sites with dealers as necessary.
4. Attend semi-annual Tech Service Advisor meetings.
5. Maintain technical literature and stay updated on new HVACR equipment/products.

Requirements

1. Ability to travel to perform job duties.
2. Proven HVACR experience with effective troubleshooting skills.
3. Proficiency in electricity, heating equipment (gas and oil), air conditioning, heat pumps, duct system design, ventilation, refrigeration, and hydronics.
4. Ability to accurately size and match equipment.
5. Effective communication skills and the ability to teach and give clear instructions.
6. Knowledge of R.E. Michel's major product lines.
7. Ability to maintain accurate records via various formats.
8. Proficiency in Word, Excel, and Outlook/Email.

About R.E. Michel Company

Founded in 1935 in Baltimore, Maryland, R.E. Michel Company is a leading wholesale distributor of HVACR and LP equipment, parts, and supplies, operating in over 300 locations nationwide.

Why Work for Us?

We offer growth opportunities, training, and a supportive environment. Our employees are our greatest asset, and we value professionalism and dedication.

Benefits

• Medical, Dental, Vision Insurance
• Prescription Plans
• Wellness Discounts and 24-Hour Nurse Hotline
• Employee Assistance Program
• 401(k) Retirement Plan
• Life and AD&D Insurance
• Disability, Critical Illness, and Accident Insurance
• Employee Discounts and Uniform Program
• Access to discount programs for entertainment, shopping, and travel
• Career advancement and training courses
• Weekly pay every Friday

Application Process

Clicking the 'Apply Online Now' button will redirect you to RE Michel's applicant tracking site, where you can complete your application and upload your resume if required.