HVAC, Trainer & Technical Support

ZipRecruiter; Manchester; On-site; GBP 30,000 - 50,000; Full time

Job summary

A training and consulting company is seeking a knowledgeable HVAC Trainer to develop and facilitate training programs for employees and customers. Responsibilities include creating educational materials, delivering training sessions both in-person and online, and evaluating program effectiveness. Candidates should have a solid understanding of HVAC products and training methodologies. This position is essential for enhancing employee performance and ensuring customer satisfaction.

Qualifications

• Demonstrated experience in HVAC systems and products.
• Strong presentation and training skills.
• Ability to work collaboratively and independently.

Responsibilities

• Develop educational materials for HVAC training.
• Schedule and deliver classroom and virtual trainings.
• Monitor and evaluate HVAC training programs.

Skills

Technical support

HVAC product knowledge

Training facilitation

Organizational skills

Consultation abilities

Tools

Wrightsoft

Job description

Job Description

1. Development, implementation, and maintenance of educational materials for HVAC product and services training. Prepare sales aids, stock lists, match-up forms, etc., for internal and customer use.
2. Scheduling, organizing, facilitation, and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers. Development and updating of HVAC certification programs as necessary.
3. Become a certified trainer in vendor training programs (Kohler, Mitsubishi).
4. Monitor HVAC training programs to evaluate their effectiveness and recommend modifications as necessary.
5. Function as an internal consultant on HVAC product lines to assess, measure, and enhance employee performance.
6. Respond promptly to customers and TGG associates seeking technical support.
7. Visit job sites with customers and vendors when necessary.
8. Maintain records of HVAC training activities, employee attendance, and progress. Track income and expenses for all training programs.
9. Coordinate learning delivery through multiple mediums, including personal facilitation, e-learning, vendor partnerships, and other educational organizations or professional development groups.
10. Facilitate and support the integration of company marketing concepts within the sales function. Accompany outside sales teams and branch managers during client presentations; proactively generate new business and identify plumbing and heating contractors interested in adding HVAC to their services. Collaborate with purchasing and branch staff to identify necessary HVAC products for the marketplace.
11. Interface with new and existing employees to ensure HVAC sales training addresses current and future organizational needs.
12. Stay informed of HVAC industry trends, marketplace developments, and technological advances. Continuously enhance knowledge of HVAC products, regulations, and strategies.
13. Coordinate with VP of Marketing and manufacturer representatives to organize counter days and other educational events for The Granite Group staff and customers.
14. Perform all duties safely and adhere to company safety policies.
15. Familiarize with Wrightsoft to assist branches with this program.
16. Perform other duties as assigned.