HVAC Technical Support Engineer

Alecto Recruitment; City Of London; On-site; GBP 35,000 - 40,000; Full time

Job summary

A recruitment agency is seeking a Technical Support Engineer in Chessington to provide technical support for HVACR products. This role involves troubleshooting issues, assisting customers, and supporting sales solutions. The ideal candidate should have strong HVACR knowledge and excellent communication skills. This is a full-time, office-based position with a salary of £35,000 - £40,000 and a comprehensive benefits package.

Benefits

22 days annual leave

Pension scheme

Comprehensive benefits package

Flexi-time options

Qualifications

• Able to troubleshoot HVACR products and issues.
• Experience in thermodynamics or HVAC applications.
• Self-motivated and able to work with limited supervision.

Responsibilities

• Troubleshoot and resolve technical issues with HVACR products.
• Respond to customer technical queries and provide support.
• Assist sales team in identifying solutions for clients.

Skills

Technical understanding in HVACR

Organisational skills

Customer focus

Communication skills

Proactive attitude

Job description

Technical Support Engineer - HVACR (Heating, Ventilation, Air Conditioning, and Refrigeration)

Location: Chessington, UK
Salary: £35,000 - £40,000 basic

We're looking for a Technical Support Engineer with a passion for HVACR to join a forward-thinking team. This office-based role will see you supporting both customers and engineers on-site, troubleshooting technical issues, and helping the sales team deliver the best solutions to clients.

This is a great opportunity for someone with technical knowledge in HVACR or thermodynamics, who is organised, customer-focused, and ready to take ownership of their work.

What You'll Be Doing

• Troubleshooting and resolving hardware, software, and connectivity issues across HVACR products
• Responding to customer technical enquiries and providing guidance
• Supporting the sales team in identifying the best solutions for clients
• Maintaining strong communication with customers and internal teams
• Managing technical support processes and ensuring KPIs are met
• Acting as a liaison between the UK market and headquarters
• Using CRM and case management tools to track and resolve issues

What We're Looking For

Essential

• Technical understanding or experience in HVACR applications or thermodynamics
• Excellent organisational skills and ability to prioritise tasks
• Strong customer focus and communication skills
• Self-motivated and able to work with limited supervision
• Positive, proactive attitude and willingness to learn

Preferred

• Experience in a small team or office environment

What's on Offer

• £35,000 - £40,000 basic salary
• Full-time, permanent role (Mon-Fri, 08:30-17:00) with flexi-time and time off in lieu options
• 22 days annual leave + bank holidays + 3-day Christmas shutdown
• Pension scheme and comprehensive benefits package, including critical illness cover, life assurance, income protection, employee assistance program, and health benefits

If you have strong HVACR knowledge, enjoy problem-solving, and want to work in a role where you can really make a difference, this could be a perfect next step in your career.

INDAV