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HVAC Service Technician - Trane UK - London and Thames Valley

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City of Edinburgh

On-site

GBP 28,000 - 38,000

Full time

5 days ago

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Job summary

A leading company in climate solutions is seeking an HVAC Service Technician to join their team in Edinburgh. The role focuses on delivering exceptional customer service and technical support, maximizing productivity while maintaining customer equipment to the highest standards. Candidates should possess excellent interpersonal skills and proven technical experience to thrive in this position.

Qualifications

Proven experience in service or field-based technician role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, able to motivate technicians.

Responsibilities

Diagnose system problems during service.
Conduct Planned Preventative Maintenance (PPM) at customer sites.
Build and maintain relationships with customers.

Skills

Customer Service

Interpersonal Skills

Technical Support

HVAC Service Technician - Trane UK - London and Thames Valley

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HVAC Service Technician - Trane UK - London and Thames Valley

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At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

Position Overview

The Service Technician is responsible for providing exceptional customer service and technical support. This role plays a crucial role to deliver the highest standards of service in the most efficient manner to maintain customer plant and equipment as installed on site covered by our maintenance and service contract. The goal is to maximize service technician productivity and enhance the overall customer experience and improve operational technical processes.

Key Responsibilities

Customer and Technical:

Ability to diagnose system problems when servicing products and equipment on assigned projects and customer site visits.
Attend customer sites to carry out work for Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, Hire and Commissioning workloads.
Build and maintain strong relationships with customers, acting as a trusted point of contact.
Collaboration with Service desk, Sales, and Operations Team: Establish strong communication channels to share key customer insights.
Able to use cutting edge software and technology, along with a variety of hand-tools, following blueprints or engineering specifications, to diagnose and repair units.
Reporting and Analysis: Generate regular reports on completed invoiced work orders.
Customer Relationship Management: Foster strong relationships with customers through exceptional customer service.
Communications with supervisors, regions service managers and senior technicians, and customers on updates and to drive continuous improvement.

Internal Controls And Administration

Proven experience in service or field-based technician role.
Strong knowledge of customer service principles.
Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time

Job function

Job function
Management and Manufacturing
Industries
Staffing and Recruiting

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