HVAC SERVICE MANAGER

ZipRecruiter; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading HVAC company as an HVAC Service Manager, where you will inspire a talented team of technicians and ensure exceptional customer service. This role offers a competitive salary, comprehensive benefits, and an opportunity to make a significant impact in a trusted organization committed to quality.

Benefits

Medical, dental, and vision insurance

401(k) matching

Life insurance

Paid time off

Company-provided laptop and cell phone

Qualifications

• 3+ years of management or sales experience in the service industry (HVAC).
• Proficiency in Microsoft Office applications.
• Familiarity with inventory management and logistics.

Responsibilities

• Lead a team of Service Technicians ensuring top-notch customer service.
• Mentor and develop staff while managing performance metrics.
• Drive operational efficiency and resolve customer issues.

Skills

Leadership

Customer Service

Technical Knowledge of HVAC

Problem-Solving

Education

High School Diploma

College Degree (preferred)

Tools

Microsoft Office

Service-Titan

Job description

Job DescriptionJob Description

HVAC Service Manager - PA Locations ( Boothwyn 19061 and Horsham 19044 )

Candidate will live near one of these branch locations with regular travel to the other.

Join the team at LEN THE PLUMBER HEATING & AIR - a trusted name in residential HVAC services, known for its commitment to quality, customer satisfaction, and employee development. We're seeking an HVAC Service Manager to lead and inspire our talented team of Service Technicians at our Philadelphia area Branches in Boothwyn and Horsham. This role is perfect for a driven leader passionate about exceptional customer service, team-building, and operational excellence.

Why Join LEN THE PLUMBER HEATING & AIR?

• Competitive Compensation: Above market compensation + lucrative bonus opportunity
• Established Excellence: Be part of a company with a long-standing reputation for quality and trust in the HVAC industry.
• Leadership Role: Make an impact by mentoring a high-performing team and driving key business results.
• Comprehensive Benefits: Medical, dental, vision, 401(k) matching, life insurance, paid time off, and more.

What You’ll Do:

As the HVAC Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency.

Key Responsibilities:

• Leadership & Coaching: Provide ongoing training, mentorship, and development to Service Technicians, tailoring support to individual needs.
• Performance Management: Monitor daily metrics and hold your team accountable for achieving revenue, customer satisfaction, and productivity goals.
• Operational Oversight: Collaborate with dispatch to align service calls with technician expertise, manage team schedules, and ensure optimal field coverage.
• Team Building: Recruit, train, and retain top talent, fostering a culture of collaboration, trust, and excellence.
• Customer Engagement: Resolve customer issues promptly, ensuring a seamless service experience.
• Field Support: Conduct bi-weekly site visits for quality assurance, technician engagement, and on-the-job training.
• Strategic Collaboration: Partner with branch and operations leadership to implement strategies that drive growth and efficiency.
• Technology Integration: Support technicians in using digital tools like Service-Titan for seamless operations.

If you are experienced in Residential Service and have a positive and enthusiastic approach to customer service, we would like to talk to you.

Join our growing team! Guided by values of extraordinarily reliable, same-day service and strong customer relationships, and over 35 years have grown to become one of the leading residential & commercial plumbing companies in the Mid-Atlantic region.

We are a NEXSTAR company, very focused on great quality HVAC work and exceptional Customer Service!

What Makes You a Great Fit?

Leadership Skills:

• Proven ability to inspire, mentor, and mobilize a technical team to achieve high performance.
• Strong interpersonal skills with a customer-first mindset.
• Ability to drive sales, direct KPI performance
• We are a NEXSTAR company! Coach and Mentor NEXSTAR training to your Team!

Technical & Business Acumen:

• : Knowledge of HVAC systems and the ability to train and guide a technical workforce.
• Strong organizational, problem-solving, and analytical skills with a focus on achieving business goals.

Qualifications:

• 3+ years of management or sales experience in the service industry (HVAC ).
• High School Diploma required; college degree .
• Proficiency in Microsoft Office applications and familiarity with inventory management and logistics.

What We Offer:

Compensation: Competitive salary with lucrative bonus potential.

Benefits:

• Medical, dental, and vision insurance.
• Health Savings Account (HSA).
• Short-Term and Long-Term (company-paid).
• Life and AD&D Insurance (company-paid).
• Additional coverage options: critical illness, hospital indemnity, and pet insurance.
• Work Tools: Company-provided laptop and cell phone.
• PTO & Work-Life Balance: Paid time off and holidays.

Ready to Lead with Purpose? Apply Today!

Disclaimer: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

EOE